Site Merchandising Manager
Site Merchandising Manager
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Job Description
At Chewy it is our mission to become the most trusted and convenient online destination for pet parents and our partners vets and service providers alike. Our success is measured by the happiness of the people and pets we serve not simply by the amount of pet supplies we deliver. Thats why we continue to think of outside-the-Chewy-box ways to delight surprise and thank our loyal pet lovers!
Our Opportunity
Chewy is seeking a Merchandising Manager to join our Healthcare Content and Services Site Experience team. This role will report to the Associate Director- Head of Healthcare Content and Services Merchandising and own a defined functional area within this high-growth business portfolio which could include Rx and Wellness editorial and educational content or services like Vet Clinic CarePlus Chewy or Connect with a Vet.
In this role youll act as the voice of the customer every day ensuring that site content navigation and experiences meet the highest standards for accuracy creativity and usability. Youll bring strong operational field a knack for turning data into action and an ability to collaborate across teams to deliver defect-free customer-first experiences. Does this sound like you If so we would love to hear from you! Come run with the Pack!
What Youll Do
- Manage site experience merchandising content and taxonomy for your assigned portfolio ensuring alignment with enterprise and category goals.
- Act as the primary advocate for the Chewy customer in your scope ensuring every touchpoint reflects their needs and preferences.
- Develop and complete short-term roadmaps (03 months) in partnership with your manager and cross-functional teams.
- Balance speed quality and experimentation when implementing new content or site improvements.
- Maintain site accuracy and consistency within your assigned area by conducting QA identifying defects and implementing improvements.
- Use data to identify friction points propose solutions and share insights with peers and leaders.
- Collaborate closely with Category Marketing Product and external partners to complete site merchandising plans.
- Communicate clearly with customers to ensure smooth execution and alignment on shared goals.
- Track KPIs monitor site performance and deliver weekly business review (WBR) inputs.
- Surface opportunities for process improvement and tooling enhancements that benefit both the business and the customer.
What Youll Need
- 46 years in e-commerce merchandising content management category management or site operations.
- Proven track record of owning a portfolio or category within a complex site experience.
- Strong QA discipline and operational excellence approach.
- Comfort translating data into actionable recommendations.
- Ability to partner cross-functionally and manage multiple priorities with minimal guidance.
- Acts as the voice of the customer at all times making decisions that prioritize their needs and expectations.
- Thrives in collaborative environments and builds strong trust-based relationships with partners.
- Holds a high bar for creative execution standards and content quality.
Required Experience:
Manager
Employment Type
Full Time
