Senior Product Manager
Senior Product Manager
Posted on :
23-08-2025
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1 Vacancy
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Job Description
Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel not just to build a Cashback platform but to reimagine how brands and consumers connect. As former advertisers they understood the limitations of traditional marketing and saw an opportunity to deliver more value on both sides. That idea quickly turned into action with the first prototype built during a 24-hour sprint. Today ShopBack serves over 50 million users across 13 markets partners with 20000 merchants and powers over half a million transactions daily. Were building The Worlds Most Rewarding Way to Shop and looking for bold driven individuals to join us.
About the Role
Were looking for an experienced Senior Product Manager to lead and elevate some of the most critical user journeys at ShopBack from how users log in navigate and manage their accounts to how they track cashback and discover value across the platform.
Your mission is to create seamless trustworthy and value-driven experiences across identity cashback and search. This role sits at the core of how users experience ShopBack helping them feel in control stay engaged and take meaningful action faster.
Youll partner closely with engineering design data and marketing teams to shape and execute a product roadmap that balances foundational improvements with growth-driving enhancements. The scope spans mobile web and browser extension surfaces making consistency and performance across platforms a key part of the challenge.
Your Adventure Ahead
- Account Experiences & Trust: Own and evolve identity-related journeys from login and account access to recovery and security ensuring they are secure intuitive and scalable.
- Cashback Transparency & Usability: Optimise how users view manage and understand their cashback improving clarity reducing support friction and helping users feel confident about their rewards.
- Funnel-Optimised Discovery: Improve how users find and act on information across the platform particularly within search and account tools focusing on speed clarity and conversion outcomes.
- Search Personalisation & Relevance: Elevate the quality of search through smarter ranking contextual suggestions and intent-based personalisation including zero-state experiences that reduce friction and guide users to action.
- Multi-Platform Product Thinking: Deliver consistent and context-aware experiences across ShopBacks platforms including app web and browser extension while tailoring UX to fit the strengths of each surface.
- Lifecycle & Engagement: Identify and improve key lifecycle moments across activation re-engagement and high-frequency usage driving long-term user retention and platform value.
- Data-Driven Decision Making: Leverage qualitative and quantitative insights to uncover pain points validate hypotheses and make high-impact decisions that guide roadmap priorities.
- Cross-Functional Leadership: Work closely with engineering analytics design and business teams to launch high-quality features at scale aligned with company goals and consumer needs.
- Strategy & Roadmap: Define and communicate a clear vision for your product areas balancing near-term delivery with longer-term strategic investments.
Essentials to Succeed
- Product Expertise: 6-8 years of product management experience ideally in consumer tech fintech or e-commerce with ownership of logged-in user journeys trust-centric flows or high-traffic features.
- Executional Excellence: Strong ability to manage complexity work across platforms and deliver meaningful user and business outcomes through fast focused iteration.
- User-Centric Mindset: Deep empathy for user needs and behaviour especially around usability transparency and confidence-building in product experiences.
- Data Fluency: Proficient in using data to diagnose problems size opportunities and measure results and comfortable shaping and interpreting experiments.
- Technical Acumen: Comfortable working with engineering on backend-heavy or infrastructure-centric projects (e.g. search systems account logic or cashback reconciliation).
- Communication & Influence: Clear structured communicator who can align teams stakeholders and leadership behind a strong product direction.
- Strategic Thinking: Capable of shaping a long-term roadmap while delivering incremental wins that compound value over time.
- AI Adoption: Demonstrated use of Generative AI tools (e.g. ChatGPT Cursor) to develop new or improve workflows enhance productivity and drive efficiency at scale.
- Bonus: Experience with rewards identity systems or search; exposure to multi-market products
- Global Perspective: Experience working in diverse markets is a bonus as is fluency in multiple languages to meet various market needs.
ShopBackers DNA
Grit -We tackle all challenges head-on working together to solve problems and achieve success.
Hunger- We value hard work and having relentless drive.
Speed -We move fast and have a bias for action all to deliver maximum impact.
Impact -We focus on results always aiming for the best possible outcomes and timelines.
Growth -We embrace a growth mindset constantly striving to learn improve and excel in our roles.
Exclusively for ShopBackers
Career progression pathsand opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning teamon a journey to global scale.
Competitive compensationbased on your performance.
Candid open and collaborative culturewhere feedback is valued for everyone to grow and improve every day.
Work-From-Anywhere benefitto enable you to thrive personally and professionally.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race color religion sexual orientation national origin age disability genetic information veteran status or any other protected status under applicable laws. Join our team and help us make a difference!
We are committed to protecting your data and ensuring fairness in our recruitment process. We may use automated tools including AI to help our team screen applications match candidates to roles generate interview notes and review assessments. These tools assist our recruiters and interviewers and they do not make final hiring decisions. If an assessment is part of your process we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity. We do not use AI to infer your emotions or sensitive traits. We process personal data lawfully securely and transparently in line with applicable data-protection laws and our commitment to fair employment. You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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