Client Experience Project Coordinator
Client Experience Project Coordinator
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
Job Summary:
Responsible for creating and nurturing long-term relationships with clients resolving any issues that arise to ensure clients are satisfied with the organisations services. Handle client concerns and ensure that all inquiries and requests are fulfilled.
Principal Duties & Responsibilities:
Ensuring that the clients needs requirements and expectations are met in line with the agencys contractual obligations.
Update status reports and schedules and maintain a list of action items to ensure smooth and timely delivery of programs and associated deliverables.
Collaborate to articulate and present the teams thinking in an engaging way both in written and spoken presentations to the client and team.- Sourcing for new clients and creating revenue generation opportunities from existing clients.
Generate clear and accurate contact reports from internal and external meetings.
Providing strategic direction for the yearly client brand plan development and deliverables.
Actively participate in developing new business pitch(es) and presentations ensuring optimum productivity and success.
Planning coordinating and directing marketing communications campaigns for the agencys clients.
Support winning creative pitches alongside a select team of colleagues from the creative /design /strategic /production department.
Attending client meetings with the client service executive or managing partner to discuss and determine communications/advertising requirements and budgetary limitations utilising knowledge of the product or service to be advertised media capabilities and audience characteristics.
Working alongside colleagues i.e. graphic/design artists copywriters photographers and other media-production specialists to prepare excellent creatives for client briefs.
Managing client inquiries via phone email online or in person.
Conduct contextual research compile and present findings insights and inspirations.
Contributing to brainstorming and idea generation based on an understanding of the brief and the clients strategic and marketing objectives.
Ensuring that the quality of all copy and design deliverables are error-free and meet the required standards for creative excellence.
Building positive client relations by checking in regularly.
Conducting interviews with prospective clients to determine needs goals and objectives.
Letting clients know about additional services.
Working with other departments to ensure the client is satisfied.
Maintaining client records and documenting processes.
Identifying potential client services concerns and facilitating proactive intervention steps.
Keeping track of emerging trends in client services.- Maintain all documents and files using the organisations central filing system with a strict compliance of the documentation policy.
Undertaking any necessary duties to ensure a first-class service is provided
Be an ambassador for the business always.
Qualifications Competency & Skills Required:
- Bachelors degree in marketing communications or a related field.
- 3-5 years of experience in project management client Services or a related field preferably within an agency environment.
- Proven track record of developing and executing successful brand strategies that achieve business objectives and drive brand equity.
- Project management analytical/problem solving and negotiation skills.
- Deep understanding of branding principles including brand positioning messaging and visual identity.
- Excellent communication and presentation skills with the ability to articulate complex ideas and strategies to clients and internal stakeholders.
- Strong project management skills with the ability to manage multiple projects simultaneously and deliver on time and within budget.
- Strong analytical and strategic thinking skills with the ability to analyse data and market trends to inform strategic decisions.
- Passion for creativity innovation and continuous learning.
- Experienced Microsoft Office user particularly Word Excel and PowerPoint.
- Competent Internet Email and Google applications user.
- Ability to remain calm under pressure and adapt to changing priorities.
Office Hours:
08:00 to 17:00 Mondays Fridays
Additional hours outside regular work cycles may be required to meet job demands.
Travel Requirements
As required to meet job demands.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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