Integrations Engineering
Integrations Engineering
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Job Description
Who we are:
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Integrations Engineer who will be primarily responsible for strategic initiatives that drive portfolio expansion and retention directly or alongside a Geotab partner. If you love technology and are keen to join an industry leader - we would love to hear from you!What youll do:
As a Integrations Engineer your key area of responsibility will be to showcase and adapt Geotab solutions for partners and end-users identifying and understanding customer needs and requirements being involved in the development and customization of solutions using Geotabs open platform to meet unique requirements supporting partners to overcome their solutioning challenges fostering deeper customer relationships with an in-depth understanding of the needs of our strategic partners and customers and guiding strategies with partners to identify and capitalize on opportunities for growth in their current service offerings. You will need to work closely with a number of stakeholders at Geotab including our Account/Engagement Managers within our Sales Channels the Signature Accounts Team Product Management and Solutions Engineering team to play a fundamental role in advancing our ongoing business objectives and ensuring all strategic partners are upskilled with a deep understanding of industry verticals in order to ensure the Geotab ecosystem is leveraged appropriately.To be successful in this role you will possess effective problem-solving and critical thinking abilities with the capacity to assess customer challenges and propose viable addition the successful candidate will have strong communication and presentation skills including the ability to articulate complex concepts to both technical and non-technical audiences.
How youll make an impact:
Develop and maintain comprehensive knowledge of the Geotab ecosystem serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions.
Engage and collaborate with partners and end-users to optimize their utilization of Geotabs technology products and solutions tailoring the approach to meet their specific needs.
Participate in and contribute to integration projects working closely with partners third-party integrators and customers to ensure seamless implementation and deployment.
Assess and analyze partner and end-user business challenges identifying Geotabs viability and proposing alternative approaches when necessary.
Contribute to the continuous improvement of the companys offerings by providing partner and end-user feedback providing opportunities to collaborate with Product Management teams.
Create and optimize data-driven dashboards for cross-functional use facilitating informed decision-making and efficient collaboration with a focus on expansion and retention of existing customers.
Ensure partner and end-user satisfaction through prompt and accurate service bolstering internal team support by providing additional insights and know-how.
Collaborate with the Geotab revenue generating teams to identify and deliver effective solutions for customer challenges by working closely with them and their partners contributing to sales growth ecosystem expansion and customer retention.
Support Geotabs partner upskilling driving them towards excellence to support customers across unique channels using best practices and leveraging a deep understanding of industry verticals.
May be involved in developing and implementing proof of concepts. This involves creating a small-scale version of the solution to demonstrate its feasibility and effectiveness in the customers environment.
Staying updated with industry trends competitor products and market demands is crucial. Need to understand the broader landscape in which Geotab operates to position their solutions effectively.
Keep accurate records of customer interactions solution designs and outcomes is important. This helps in creating case studies improving processes and maintaining a repository of successful solutions for reference.
Deliver compelling technical presentations and demonstrations to customers. They showcase the features and benefits of the product or service highlighting how it solves the customers problems.
Work closely with the sales team and fellow engineers throughout the sales cycle as needed. Provide technical support answer technical questions and address concerns that potential customers may have in regards to their area of subject matter expertise.
Based on customer requirements design customized solutions or configurations using the companys products. They create proposals and presentations that outline how the solution meets the customers needs often through demonstrations or prototypes.
Even before a sale is made may assist with technical inquiries from potential customers. This could involve explaining technical details providing documentation or guiding customers on how to integrate the solution into their existing systems when expertise beyond the general area is required.
Build open source tools to enable partners customers and partners to minimize the amount of effort required to tackle their integration challenges.
Develop bespoke solutions for partners customers and resellers to solve their unique challenges while assisting LER efforts.
What youll bring to the role:
Bachelors degree in Engineering Computer Science Information Technology or a related field.
Equivalent combination of education and/or work experience in related field may be substituted
3-5 years required experience in solutions engineering sales engineering integrations engineering engineering support software development data science and technical account management with a focus on customer-facing roles.
Technical knowledge and understanding of telematics IoT APIs and related technologies working knowledge of hardware integrations is a bonus.
Effective problem-solving and critical thinking abilities with the capacity to assess customer challenges and propose viable solutions.
Strong communication and presentation skills including the ability to articulate complex concepts to both technical and non-technical audiences.
Ability to collaborate effectively with cross-functional teams including sales product development and customer support.
A customer-focused mindset with a commitment to understanding client needs and delivering exceptional service.
Time management and organizational skills with the ability to manage multiple projects and priorities simultaneously.
Desire to stay relevant with emerging technology and the flexibility to adapt to growing market demands.
Experience with Python for data analysis or automation is desirable.
Experience with programming languages such as SQL Java or C# and experience with API integrations.
Why job seekers choose Geotab:
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program*The above are offered to full-time permanent employees only
How we work:
Employment Type
Full Time
