Data Analyst (Conversational AI)
Data Analyst (Conversational AI)
Posted on :
23-08-2025
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1 Vacancy
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Job Description
Were looking for a data-driven explorer to turn messy multi-modal signals into real customer magic. Youll be digging into the dialogue between humans and LLMs uncovering insights that drive product evolution and shape how millions interact with our AI-powered support platform.
What youll do:
- Analyze complex datasets to uncover trends patterns and opportunities that support data-driven decision-making in a LLM-based customer support application.
- Extract insights from both structured and unstructured data.
- Build and maintain dashboards and reporting tools to monitor key business and product metrics ensuring stakeholders have access to clear and accurate insights.
- Help design and evaluate experiments (A/B tests) including statistical analysis and interpretation of outcomes.
- Contribute to defining and refining KPIs metric definitions and data taxonomies that align with business goals.
- Communicate findings through clear data storytelling visualizations and presentations to both technical and non-technical audiences.
- Proactively identify opportunities to improve processes uncover new insights and drive efficiency through automation and scalable solutions.
The AI team:
- The customer is our Lord. Everything we do must improve our customers experience with us.
- We love data and technology.
- We value exploration before exploitationcuriosity comes first.
- Were a mixed bag of academics and industry professionals of varied backgrounds.
- We thrive in structured chaos and question every requirement.
Requirements:
- Proficiency in SQL.
- Fluency in Python.
- Capability to communicate both in Portuguese and English.
- Usage of LLMs as a performance-enhancing tool.
- Initiative to learn investigate experiment and self-manage.
- Solid Data Visualization and storytelling skills.
- Ability to collect organize analyze and disseminate significant amounts of information in a clear and concise manner.
- Experience with unstructured data analysis.
- Strong knowledge of statistical analyses and methodologies.
Nice to have:
- Experience with BigQuery as a SQL and as a data warehousing service.
- Knowledge of ETL frameworks like Airflow
- Familiarity with trace analysis methods (Langfuse Deepeval Langsmith etc.)
- Experience with vector database tools like PGVector
Recruiting process outline:
- Online assessment: an online test to evaluate your basic programming skills and logical reasoning.
- Case: an open-ended technical case where youll have the chance to put your abilities to test.
- Technical interview and case presentation.
- Cultural interview.
If youre not interested in doing a real technical assessment or engaging in an honest conversation dont apply.
About CloudWalk:
- CloudWalk is an AI-first fintech building its own technology to bring justice to the broken payment system in Brazil.
- Some people say a company is a unicorn when it reaches a valuation of over 1 billion dollars. We are one of those companies. But we are also a much cooler type of unicorn: a freaking amazing beast that is incredibly rare cool as hell and damn hard to catch.
- We work in the finance sector a very traditional field but we try to do things differently.
Diversity and inclusion:
We believe in social inclusion respect and appreciation of all people. We promote a welcoming work environment where each CloudWalker can be authentic regardless of gender ethnicity race religion sexuality mobility disability or education.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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