Emergency Communications Specialist - Multiple Vacancies

Department of Public Safety - Emergency Communications

Job Class Code: 8600
Grade: 19/Professional & Technical
Salary: $25.79-$35.74/Hour (Salary includes 30% Stipend)
Location: Bangor

Opening Date: August 20 2025

Closing Date: September 4 2025

Lights flashing...

Sirens blaring...

Emergency vehicles must be dispatched before they can help anyone...

Enter the importance of Emergency Communication Specialists; they play this crucial role acting as the liaison between law enforcement and people in need of help. They must gather essential information from callers before sharing it accurately and promptly with first responders. Build your career with the Department of Public Safety. Possible advancement routes include: Q/A positions Supervisor Operation Managers CAD Administrators or Director.

This operation must provide 24/7 coverage; therefore it operates on a rotating schedule which may include weekends holidays evenings and/or night shifts.

If you want to serve your community help the public and make an impact with your next career the State of Maine wants to hear from you!

Any selected candidate must be able to pass a fingerprint-based background check and a polygraph beforeemployment.

During the training period the selected applicant must be available to work all 3 (three) shifts including days evenings and overnights. After the probationary period shift assignments are determined by seniority in compliance with collective bargaining agreements.

A typical day involves:

• For emergency and non-emergency situations:
• Acting as the first point of contact for people in need of help
• Coordinating effective response to calls for service
• Developing incident resolution strategies
• Searching databases to find pertinent information for appropriate personnel (things like criminal history stolen property and motor vehicle data)
• Documenting calls in computer aided dispatch system
• Operating communications equipment including computer aided dispatch and radio systems

To be successful you must be able to

• Make prompt and accurate decisions under stressful and time-sensitive conditions
• Handle multiple enhanced 911 calls simultaneously
• Detect discrepancies within agency databases and report inconsistencies
• Perform duties with minimal supervision
• Prioritize incidents

Within six months of hire new employees receive training from the Department of Public Safety to attain certifications in:

• Maine State Terminal Operator
• Emergency Telecommunicator
• Emergency Fire Dispatcher
• Emergency Medical Dispatcher (which includes CPR training)
• NexGen 9-1-1

Minimum qualifications:

Graduation from high school or equivalent.

Contact information:

Questions about this position should be directed to Theresa Perry at

Application Instructions:

Interested applicants need to apply online by selecting the Apply for this opening button along with uploading a cover letter current resume and copies of any transcripts or certifications you wish to have considered while evaluating your application.In order for us to properly determine if you meet the minimum qualifications for any posting you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.

If you require a paper application please download and print one here contact our office at . Paper applications for this posting should be submitted along with cover letter and resumebefore the closing dateto Security & Employment Service Center 45 Commerce Drive Augusta ME 04330 or faxed to . Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit We understand that rest is essential to your a fast-paced and sometimes stressful environment we feel its important to take time for yourself. You will accrue up to 12 days of sick leave and 3 weeks of vacation leave annually. Vacation leave accrual increases with years of service. You also have the option to work overtime and accrue your overtime hours as compensatory time off for those hours worked which you may use at your leisure subject to operational needs. Additionally you will receive 13 paid holidays each year. If your scheduled shift falls on a holiday you will be required to work your shift but will receive holiday pay for your regularly scheduled hours and compensated at your overtime rate for the hours worked that day. You can also choose to use those holiday hours as compensatory time off to be used later with prior approval and subject to operational needs.
• Health Insurance Coverage The State of Maine pays85%-95% of employee-only premiums ($11196.96 - $12514.32 annual value) depending on salary. Use this chart to find the premium costsfor you and your family including the percentage of dependent coverage paid by the State.
• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan The State contributes the equivalent of 13.29% of the employees pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA or 18.09% for Confidential employees.

State employees are eligible for an extensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If youre currently reading this and hesitating to apply for that reason we encourage you to go for it! Let us know how your lived experience and passion set you apart.