Field Service Technology Manager
Field Service Technology Manager
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Job Description
WM a Fortune 250 company is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence professionalism and financial strength. WM serves nearly 25 million customers in residential commercial industrial and municipal markets throughout North America through a network of collection operations transfer stations landfills recycling facilities and waste-based energy production projects.
I. Job Summary
The Field Service Delivery Manager is responsible for managing the efforts and work execution that supports end user technology and devices. This position will foster a relationship between Digital and the end user Manager will have the responsibility for managing a team of Technical Analysts in their assigned Candidate must have excellent communication and team building skills.
II. Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department.
- Supervises a team of Technical Analysts and third-party resources to communicate organizational needs oversee employee performance and identify development needs.
- Responsible and accountable for managing end user technology support and operations activities in an assigned area.
- Collaborates with Market Area business partners and other Field Service Delivery Managers to define project objectives develop detailed delivery plans schedules and resource plans.
- Plans technology initiatives and projects establishes priorities and monitors progress.
- Evaluates status and resource utilization and implements changes to improve the teams effectiveness.
- Oversees performance management and budget for managed service providers.
- Prepares reports and presentations as necessary. Facilitates communication between peers team business partners and senior management.
- Acts as customer advocate while maintaining corporate policies.
- Commits to consistently providing World Class customer service to business partners.
III. Supervisory Responsibilities
The highest level of supervisory skills required in this job is management of supervisory employees. This includes:
- Direct supervision of full-time employees including team leads and individual contributors.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
B. Certificates Licenses Registrations or Other Requirements
C. Other Knowledge Skills or Abilities Required
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is an office setting.
Benefits
At Waste Management each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for please click Apply.
Required Experience:
Manager
Employment Type
Full-Time
