Computer Programmer III
Computer Programmer III
Posted on :
23-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
Requirements
COMPUTER PROGRAMMING HELP DESK SUPPORT SERVICES USNH YOKOSUKA.
Information Technology Customer Support.
- Contractor shall manage Tier 1 and 2 IT Help Desk
- functions assisting the IM/IT Assistant Department Head by assuring smooth integration of services to support all local and server-based Information Technology (IT) hardware and software in the Command.
- Contractor shall receive technical assistance request calls via telephone electronic mail paper mail facsimile and in-person requests.
- Contractor shall screen analyze and resolve a variety of hardware and software problems and other system user requests and assist users in overcoming functional problems by providing diagnostic assistance including but not limited to: resolving hardware software and network problems analyzing user permissions utilizing Active Directory for user access and security group management print server management peripheral install and configuration basic network cabling and troubleshooting and training users on IT best practices.
- Contractor shall move user computers as requested by users and as directed by the Chief Information Officer in the effective execution of equipment life cycle management. Life cycle management includes receipt deployment inventory management and disposal of equipment. Contractor may on occasion be required to drive government vehicles on and between bases in the performance of duties.
- Contractor shall carefully record and document all technical assistance requests producing and maintaining regular historical reports of department workload.
System Administration Support.
- Contractor shall provide as needed support to U.S. Naval Hospital (USNH) Yokosuka system administrators for all clinical and business information systems utilized in the hospital for trouble ticket support system upgrades and system deactivations / replacements.
- Contractor will serve as a liaison between USNH Yokosuka users and IT system administrators and the Information Assurance Manager. Upon receiving technical assistance request calls for information systems contractor shall work under the direction of the relevant USNH system administrator to screen analyze and ultimately restore functionality to the affected system.
- Contractor shall also detect and report any abuse of information systems by users and re-direct assistance requests to proper system specialists network and database administrators Information System Security Manager (ISSM) training coordinators as applicable and shall assist in major software installations and upgrades.
Accounts Management.
- Contractor shall provide new accounts Manage and Support creation of transition in and transition out of enclave customers to the Navy Medicine or Medical Joint Active Directory Domains.
- Contractor work with the commands Security Manager to ensure staff are only provided access for the duration of their employment within the enclave and for the length that they possess a valid security clearance that meets the minimum access requirements for their work in accordance with work assignments and as outlined in DoD 5200.2-R and DHA PI 8140.01.
- Contractor shall manage the file repository of all network account holders in accordance with the retention periods outlined in SECNAV M5210.1
- Contractor shall function as single point of contact and liaison between enclave users and IMD System Administrators for account requests to clinical and business systems and programs of record.
- Contractor shall manage enclave user details in the Defense Enterprise Email (DEE) management system the Defense Enterprise Provisioning Online (DEPO).
- Contractor shall where outfitted conduct CAC unlocks using GFE systems in instances where enclave users lock their CAC and cannot access their network accounts.
IMD Process Improvement.
- Contractor shall amend update and archive knowledge base articles
- for the use of enclave users as well as in support of Tier 1 and Tier 2 technicians. All knowledge base articles user guides or similar standard operating procedure documents shall meet the intent of the Plain Writing Act of 2010 and be written at the 9th grade reading level and minimize technical jargon and terms where possible.
- Contractor shall participate in weekly meetings directly supporting CPI activities that are tied to IMD functions in support of the enclave.
- Contractor shall actively participate as a non-voting team member in CPI initiatives and projects as assigned by the Contracting Officer Representative (COR) Performance goals for TASK 4 are as follows: Amend or update at least 4 knowledge base articles or similar artifacts per month. Participate as a non-voting team member of a chartered CPI project in at least 1 CPI project per month.
Requirements
- Contractor personnel shall possess the necessary computer programming knowledge and skills necessary to carry out all assigned Help Desk duties including knowledge of Microsoft Windows the Microsoft Office Suite Microsoft Exchange Server Administrator the Composite Health Care System (CHCS) Windows networking concepts such as Windows NT/2000 Server Active Directory and use of Ethernet in the local area network.
- Security Clearance: Must have a Secret Clearance at a minimum for this position.
- Certification: Must have a Current Security
- Contractor personnel shall possess the necessary knowledge and skills necessary to carry out all assigned duties.
- Contractor personnel must be able to lift 50 pounds for short periods of time and carry up to 40 pounds for longer periods when transporting equipment.
- Please note that pursuant to a government contract this position requires U.S. Citizenship status.
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
