Support Engineer (Tier 1)

Goldenpick Technologies

Posted on : 22-08-2025

Employer Active

1 Vacancy

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Send me jobs like this

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Job Location

Frisco, TX - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 22-08-2025

Job Description

Monitoring the Cloud solution using the Cloud Observability tool.
This is a home-grown system based on ServiceNow AIOPS. Training will be provided.
Raise an incident in ServiceNow and close it again upon incident resolution.
Resolve incidents based on work instructions provided by the Tier 2 team.
Knowledge of ITIL v3 is recommended.
Fulfil the role on incident manager i.e. making sure that all incidents are resolved within the SLA windows and communicate with all stakeholders involved.
In case of critical situations invoke the appropriate escalation procedures.
On every shift we will have a designated Escalation Manager and Incident Manager.

Employment Type

Full-time

Company Industry

Key Skills

Apply Now

About Company

Goldenpick Technologies

Report This Job

Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

Start Now

Dr.Job AutoApply

3X your job search with AutoApply's AI for faster dream job results.