Desktop & Windows Systems Technician
Desktop & Windows Systems Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Randstad is seeking a skilled and experienced Desktop & Windows Systems Technician to join a dynamic team in Washington D.C. This role is responsible for providing comprehensive technical support to end-users focusing on the installation maintenance and troubleshooting of Windows-based hardware and software. The ideal candidate will be a technical expert with strong communication and project management skills capable of managing hardware inventory and improving IT service delivery through a familiarity with ITIL principles. This is an excellent opportunity to work with a prominent Randstad client and play a key role in ensuring smooth and efficient IT operations.
Responsibilities-
Provide expert-level support for Windows 10 and Windows 11 operating systems.
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Perform hardware and software troubleshooting to resolve end-user issues promptly and effectively.
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Image and deploy new Windows hardware to end-users.
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Manage and maintain the inventory of IT hardware ensuring accurate records and availability.
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Utilize Service-Now for ticketing tracking and resolving technical support requests.
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Contribute to project management initiatives related to IT infrastructure and systems.
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Apply ITIL principles to improve IT service delivery and efficiency.
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Communicate clearly and professionally with end-users and team members both orally and in writing.
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Demonstrated technical experience in a desktop or IT support role.
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Proficiency in Windows 10 and Windows 11 operating systems.
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Familiarity with hardware imaging processes.
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Experience with hardware inventory management.
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Proven troubleshooting and problem-solving skills.
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Knowledge of project management methodologies.
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Familiarity with ITIL principles and their application in an IT environment.
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Experience using Service-Now or a similar IT service management platform.
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Excellent oral and written communication skills.
Required Skills : Desktop Support
Basic Qualification :
Additional Skills :
Background Check : No
Drug Screen : No
Employment Type
Full-time
