Systems Engineer -I (Remote)
Systems Engineer -I (Remote)
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Job Description
Job Title: Systems Engineer -I (Remote)
Location: Madison WI
Duration: 09 Months
Job Description:
This position is more accurately described as a Telecommunications Administrator.
The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers mobile device management and dial plans. The position will require analysis and design for Call trees or call centers for internal communications. This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate.
The candidate must have experience in VoIP communications telephony configuration and testing validation administration support monitoring and maintenance for telecom infrastructure including the development of process documentation. The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.
The candidate should have experience with mobile technology and supporting daily operations in telecommunications billing and tracking systems.
The candidate should be familiar with routing protocols for VoIP communications while working within a WAN and LAN environment.
An exceptional candidate will have direct experience with Cisco Unified Communications software suite like Manager Cisco Unity Connection Cisco Unified Contact Center Express or other Call Center software or services.
The candidate should be capable of working independently on a diverse amount of activities. The candidate will also be required to work within a team to provide recommendations for process improvements project planning system implementations and system administration. The candidate should be skilled in the prioritization of daily tasks and project tasks.
The candidate should have experience of providing system High-availability and day-to-day support in a 24x7-365 environment is preferred.
Special Qualifications and Years of Experience:
Experience
Call Tracing Software
8 years
Telecommunication Infrastructure and Service Inventories
5 years
Telecommunications bill payment systems
8 years
Telecommunications rates and billing systems
8 years
Telecommunications systems and services
5 years
Template and instructions development
5 years
Customer Service
8 years
Oral Communication
8 years
Written Communication
8 years
LAN
5 years
Telecommunication: Design and configure of ACD VoIP and IVR systems
5 years
Telecommunications
8 years
Video Conferencing
3 years
Vo/IP Networks
5 years
Wide Area Networks (WAN)
5 years
Wireless Cellular
8 years
Wireless Data
5 years
Wireless Mobile
5 years
Work with vendor to resolve hardware and software problems
5 years
Top Required Skills:
- Demonstrated Telecommunications provider services support and vendor management. EX providers: ATT US Cellular Lumen etc.
- Experience in provisioning PBX.
- Demonstrated skills in telecommunications asset management and billing reconciliation.
- Experience in managing Call Center software distributing and managing VoIP phone numbers.
Employment Type
Full-time
