Apptad- Deskside Support
Apptad- Deskside Support
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Job Description
Job Title: Desk Side Support
Location: Waco TX 76712
Mode : Contract (6 Months)
Principal Responsibilities:
Provide comprehensive technical support services to the Clients onsite personnel customers and service providers. Perform IMAC related tasks as assigned (e.g. hardware break/fix and hardware or software upgrades) including data migration Replicate and resolve customer incidents in the software & hardware environment. Maintain incident management system with up to date information on ticket progress Self-monitoring of tickets to insure proper escalation and resolution of incidents consistent with the agreed SLAs. Follow established Asset Management processes Provide setup and support services for conference rooms. Provisioning and deployment of internal VoIP telephones Communication with several IT Infrastructure support groups to appropriately escalate incidents and follow up on incidents to drive resolution for the customer. Documenting customer interactions within the ticketsto be inclusive of accuracy thoroughness and timeliness. Effectively communicate with Deskside Management Team in regards to asset management break/fix or Service Desk related processes (build a proactive environment) Contribute current technical information and best practices concerning proprietary applications using the various knowledge distribution channels. Carries out responsibilities in accordance with the organizations policies procedures and state federal and local laws Ensures compliance with all company policies and procedures including safety rules and regulations Liaise as necessary interdepartmentally to seek resolutions to all reported issues Assess reported issues and as necessary work directly with Clients service providers for escalation and timely issue resolution. Perform customer support related tasks and special projects as assigned by management. Liaise as necessary interdepartmentally to seek resolutions to all issues reported. Must be able to lift desktops laptops monitors printers and other IT related equipment Organize and utilize all support resources provided including emails documentation contact lists etc. Mentor other Deskside Support Technicians as required.
Employment Type
Full-time
