3rd Line Network Engineer
3rd Line Network Engineer
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Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description:
About Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach diverse solutions and services portfolio and digital platform Ingram Micro Xvantage set us apart.
About the role
We are seeking an experienced and highly skilled 3rd Line Network Engineer to join our this role you will be responsible for managing supporting and optimizing complex network infrastructure for our managed service customers. You will work closely with the 1st and 2nd line support teams as well as collaborate with other IT departments to ensure that the network infrastructure is reliable scalable and secure. The role demands advanced problem-solving skills a deep understanding of networking technologies and the ability to handle escalations from junior teams.
As a3rd Line Network Engineer you will:
Design configure and maintain the organizations network infrastructure ensuring it is secure highly available and scalable. This includes LAN WAN VPN and cloud networking
Provide expert-level support for complex network issues escalated from the 1st and 2nd line teams diagnose root causes and implement solutions to restore services quickly with minimal downtime
Continuously monitor and improve the performance of the network infrastructure by identifying areas for optimisation and implementing best practices
Ensure the network is secured against threats by implementing and maintaining firewalls VPNs intrusion detection/prevention systems and ensuring adherence to security best practices
Lead or contribute to network-related changes such as network upgrades migrations and integrations. Collaborate with internal and external stakeholders
Create and maintain detailed documentation related to network configurations procedures and troubleshooting guides. Provide regular reports on network performance incidents and changes
Work with other IT teams internal or external to ensure a seamless and cohesive IT environment. Share knowledge and best practices with junior engineers
Engage with vendors for support service contracts and product procurement ensuring that service levels and SLAs are met for example Cisco
About you
To set you up for success we are looking for the following skills and experience:
In-depth knowledge of TCP/IP DNS DHCP HTTP/S FTP and other common network protocols
Extensive experience with IP addressing (IPv4 & IPv6) and subnetting
Strong experience with routing protocols (e.g. OSPF BGP EIGRP)
Proficiency with Cisco Juniper or Fortinet routing and switching hardware
Configuration and management of VLANs VTP STP and spanning tree protocol
Strong understanding of firewall configuration and management (e.g. Cisco ASA Fortinet)
Experience with VPN technologies (e.g. IPsec SSL MPLS)
Familiarity with intrusion detection/prevention systems (IDS/IPS)
Proficient in using network monitoring tools (e.g. Logic Monitor)
Experience with SNMP Syslog and network performance tuning
Strong experience in managing and troubleshooting wireless LANs (Wi-Fi) using tools like Cisco Meraki or Aruba Networks
Knowledge of cloud networking in AWS Azure or Google Cloud environments
Experience with hybrid cloud network integration
Expertise in advanced troubleshooting methodologies and tools for diagnosing complex network issues
Experience with packet capture analysis network flow analysis and latency diagnostics
Proficiency with network automation tools (e.g. Ansible Python) for task automation and configuration management
Bachelors degree in computer science Information Technology or a related field or equivalent work experience
Minimum of 5 years of experience working in network engineering roles with at least 2 years in a 3rd-line support or senior networking position
Strong experience in designing managing and troubleshooting complex networks across various technologies and platforms
Fortinet and Juniper experience and knowledge is highly desirable
Certifications Needed:
CCNP/CCIE (Cisco Certified Network Professional/Expert) JNCIP (Juniper Networks Certified Internet Professional) Fortinet NSE Level or equivalent advanced networking certifications
CompTIA Network Certified Information Systems Security Professional (CISSP) for security knowledge
About our benefits
Apart from great parties team spirit and a positive mindset we also have:
Competitive salary & Bonus system
Additional health insurance and Life Insurance
Food vouchers & Transport Allowance
Well-being Program & Multisport card
Referral and baby bonus
Paid holiday days increasing in time.
Language courses
Free access to LinkedIn Learning Platform
Great career growth and development opportunities
Hybrid type of work
Modern office space with free coffee and hot beverages
Company discounts
Recognition awards
Dont believe us Apply now and see for yourself.
#LI-Hybrid #LI-VA1 #IngramMicroBulgaria
Employment Type
Full-Time
