Benchmarking - Assistant Director - EY Global Delivery Services

Job role

The Global Delivery Services Benchmarking Team Assistant Director (63) is part of a global team responsible for providing support to pursuits and engagements on the end-to-end delivery of process benchmarking. Having a functional understanding and expertise of business processes like Supply Chain IT Finance Legal Shared Services and Cyber Security the Assistant Director partners with field practitioners to understand the project objective identify relevant metrics for the clients and supports client data collection validation and benchmarking analysis to identify the specific improvement areas.

This position supports the management of the Benchmarking team and is responsible for supervising developing and mentoring benchmarking colleagues collaborate with the development of sector/process area related benchmarking content and network with global colleagues within Benchmarking team to plan and execute on the functional objectives and goals in a consistent and seamless manner. Having a strong working knowledge of Benchmarking analytic tools and processes the incumbent works with client engagement teams to understand their needs and uses benchmarking tools to develop the required process metrics. The Benchmarking Team Assistant Director supports and participates in activities within the Benchmarking group identifying and capturing best practices for continuous improvement.

Job responsibilities

Deliver client service(s):

Manages the benchmarking request intake and triage process support to client teams

Works with client teams to understand their needs and efficiently route requests to the right resources within the team or across the network of relevant SMRs to address request

Leads process benchmarking engagement delivery; reviews data tools and content resources available with client teams and supports benchmarking projects in a wide variety of processes like Finance Supply Chain IT HR Legal and Cyber Security

Manages and drives content builds leading all the activities involved (planning risk mitigation etc.)

Serves as subject matter expert during customer interactions to understand the requirement and identify relevant metrics and peer groups; map client processes to benchmarking frameworks

Relationship Management

Possesses strong executive presence. Builds and sustains enduring relationships with key stakeholders in the Functions as well as the knowledge community.

Develops a network of key Service Lines or Sectors executives to develop benchmarking products/services to meet their needs

Develops relationships with other functional teams and external vendors (e.g. APQC) to better understand how to leverage them on benchmarking projects

Continuously drives awareness of the global benchmarking service offering with various service line stakeholders to ensure the team has a continuous stream of engagement support work

Analytical/Decision Making Responsibilities

Manages content and data while maintaining compliance with firm policy (e.g. data privacy Q&RM Independence). Must understand the parameters within which content can be shared (e.g. appropriate use of intellectual property)

Leads multiple internal improvement efforts focusing on improving benchmarking efficiency and effectiveness

Develops and/or reviews benchmarking deliverables incorporating insight from a content specialist analytics team and client team

Provides quality reviews to ensure highest quality client deliverables

Actively works to enhance proprietary dataset by employing wide variety of techniques like client data collection and third-party data evaluation and purchase

Supports multiple internal initiatives focusing on improving benchmarking efficiency and effectiveness as well as internal team initiatives

Assesses appropriate use of firm branding positioning and visual identity

Team Management & People Management

Actively manages assigned team members assigning tasks/projects and managing results

Coaches analysts on benchmarking activities relationship management and project management approach and reviews their work

Interfaces with team members across all global locations via regular and frequent interactions to ensure the team is effectively integrated and highly motivated

Develops necessary reporting oversight and training to ensure consistency in client team experience across global group of analysts

Drives collaboration between GDS and global team members to ensure communication information sharing and robust development of technology-based solutions

Takes on people management/ counselling responsibilities

Proactively promotes an inclusive work environment and flexibility to enable team members to achieve both their personal and professional goals

Position requires minimal supervision to make knowledge integration decisions

Knowledge and Skills Requirement

Strong knowledge and understanding of Finance and Supply Chain functions. Exposure to other areas like IT HR Shared Services Legal and Cyber Security is a value-add

Strong working knowledge and understanding of analytics tool set like Low Code/No Code tools (PowerApps Power Automate and PowerBI)

Prior experience and hands-on in business process transformation tools and techniques

Strong customer service skills to support request management and data collection

Strong demonstrated ability of analytics insight generation data aggregation and excel capabilities

Excellent data aggregation and problem-solving skills

Ability to identify research and synthesize large amounts of benchmarking data and deliver insightful solutions

Demonstrates ability to identify new tools and technologies relevant for benchmarking operational and strategic priorities

Proven ability to interact with leaders stakeholders and staff; strong presentation skills; ability to present to a multicultural audience

Ability to maintain and sustain relations with key sector and service line executives

Proven ability to participate and work effectively as part of a team including proactive collaboration in a globally distributed environment

Demonstrated ability to plan and successfully execute multiple complex projects across borders

Strong time management problem solving and organizational skills

Self-motivated with strong work ethics; proactive in identifying issues and opportunities

Proactively promote an inclusive work environment by participating in BU geography area or national gender/diversity investment efforts

Willingness to travel international if required

Education

M.B.A. or related Masters degree preferred

Other requirements (Preferred)

Knowledge of data sources like APQC CapIQ Avasant - Computer Economics LESG/Refinitiv and others

Knowledge of additional tools/platforms like Tibco Spotfire Qualtrics PowerBI Excel/Access spreadsheets and databases)

Basic Qualifications

9 years of professional experience applying benchmarking solutions to global professional services or related industries