Customer Experience Representative
Customer Experience Representative
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Salary Not Disclosed
1 Vacancy
Job Description
- Join an organisation that supports and develops your career
- Meaningful work.
- Mon - Fri rostered shifts between 8am 6pm Work from home optionsdiscussed following initial 6 months
About us M mtou
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if theyve had an accident.
You can find more about ACC and the work we do here.
About the role M te tranga mahi
Were looking for people to join our Service Delivery teams around the county so we can continue to meet the demands of the growth in claims volumes support change interventions underway and execute on initiatives in the Rehabilitation Performance Improvement Programme (RPIP).
As a Customer Experience Representative you will be one of the first voices our customers hear on their way to recovery. After a thorough induction and training period involving a mix of both classroom and practical learning youllstart answering inbound calls from our clients and providers ensuring they get the information and support they need.
You will have opportunities to continually grow and develop your skills as a Customer Experience Representative and be trained to support our clients onemails and live chat support our Business Customers.
This role is an excellent entry-level position into ACC where you will learn a lot about different parts of the organisation. This will equip you with the skills and knowledge you need to progress your career within the organisation.
This is a full-time role (40 hours per week) you will work Monday to Friday between the hours of 8am and 6pm on a rotating roster. We will let you know what hours youll be working approx. four weeks in advance.
About youMu
If you have some of the below qualities and you share ACCs core valuesthat are centred around the well-being and safety of New Zealanders then we want to hear from you!
- You are customer focused - you will consistently provide a great customer experience and be confident in a phone-based role being the first point of contact for ACCs customers.
- You have personal resilience - you will be someone who can manage challenging conversations with the help of the tools we provide and have the skill set to manage your own wellbeing.
- You have clear verbal and written communication - you will be confident communicating with a diverse range of people from all different walks of life.
- You are adaptable and can work under pressure- this is a fast-paced role you will be comfortable working in a busy environment and be flexible to adapt to changes throughout your day.
- You can work in a structured environment - your days will be scheduled and structured so that we can meet the needs of our customers you will be comfortable working in this way.
- Please note that a satisfactory credit check is required for this role.
Working at ACC M ACC
At ACC we embrace the rich tapestry of Aotearoa New Zealands cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we encourage applications from individuals of all backgrounds ethnicity national origin gender identity age and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:
- Salary and benefits: The starting salary for this role is$59000 PLUS a 9% superannuation contribution. We offer a range of other benefits such as subsidised health insurance and corporate discounts across a range of retailers.
- Great team culture: Our Contact Centre staff foster a supportive and inclusive environment that caters to different learning styles and your team you will have weekly huddles and team meetings giving you dedicated time to connect with your leader and colleagues. We enjoy social events throughout the year with some friendly competition along with celebrating a variety of internal and external activities we often partake in shared food in the office and celebrate individual and team successes.
- Commitment to your career development: You will have regular career and development conversations with your leader and on-the-job skill development and coaching. Many of our team have progressed into a variety of roles at ACC including roles that support with financial payments client recovery and people leadership.
- Work-life balance: You will leave your work at work and wont be asked to work late or come in on a day off. Once you are trained at the role (6 months minimum) you may have the opportunity to work from home up to 3 days a week.
How to applyMe phea te tuku tono
Please attach your CV and cover letter telling us why you would be a great fit and what you would bring to the role.
This role has a set start date of Monday 20 October 2025. Applications will close at 11.59pm on Sunday 24th August 2025 and can only be accepted when submitted through our ACC Career Website.
If you encounter accessibility issues when submitting your application or if you have any ptai (questions) about the role please email
Required Experience:
Unclear Seniority
Employment Type
Full-Time
