Senior Customer Success Manager
Senior Customer Success Manager
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Job Description
Senior Customer Success Manager
At AppsFlyer we believe every challenge is an invitation to innovate. Were looking for a Senior Customer Success Manager to help us shape the future of this role youll work with talented professionals across the globe within a culture that values curiosity collaboration and personal development. If youre ready to bring your skills to a global stage this is your chance to make an impact.
Do you believe in personalised service Do you understand the value of trust accessibility and the personal touch when it comes to cultivating business relationships Then you just might be the right candidate for one of our Customer Success Manager positions. This is an opportunity to be AppsFlyers eyes and ears with the clients. Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately youre there to ensure that our customers are more successful.
What youll do:
- Become a trusted in-house expert on AppsFlyers product focusing on both business and user-oriented use cases and stay informed about product updates and new features
- Leverage your expertise in AppsFlyers products to proactively identify and resolve customer challenges
- Effectively troubleshoot issues and collaborate with technical support for complex cases always advocating for the customers success
- Build deep business relationships by continually WOW-ing our customers through exceptional support and service
- Provide training and education on our products and new features through demos webinars and both virtual and on-site trainings
- Invite facilitate and document customer product ideas and feedback to the AppsFlyer Product
- Host Executive Business Reviews with key stakeholders to share wins industry best practices and demonstrate the impact on customer outcomes becoming a trusted growth partner in the process
What you have:
- 5 years of client-facing experience in customer success or product management roles within the AdTech mobile analytics or SaaS martech industriespreferably at an online advertising company digital agency or similar environment
- Strong capability of managing multiple accounts across diverse industries and company sizes with proven expertise and a strong understanding of industry dynamics trends and key players especially in the gaming sector
- Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
- Excellent written and verbal communication skills for technical and non-technical audiences
- A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment
- Passion for gaming and a deep understanding of the gaming community
- Extensive knowledge and expertise in the gaming industry coupled with a proven track record of managing and growing customer relationships
Bonus Points:
- Technical background on SDKs APIs SQL Mobile App Analytics Deep Linking
- Introduced by an AppsFlyer team member
Why Join Us
AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well the Global Employee Exchange Program and fitness programs we empower our people to thrive physically mentally and professionally.
Here titles dont define usideas do. Youll thrive in a culture where everyones input shapes the future.
Required Experience:
Manager
Employment Type
Full Time
