Sales Associate I

Sales AssociateJobDescription

The Sales Associate role is an integral part of the stores overall success and efficiency: demanding direct attentionto our brand commitment when servicing our customers and driving results. Responsible for upholding CoachsService and Selling Models creating a positive first impression building on-going customer relationships through apersonalized experience andleavingapositive lastingimpression.

SALESFLOOR:

• Understandsorganizationalobjectivesand makesdecisionsthatalignwithCompanypriorities
• Takesownershipandiscommittedtodeliveringresultswhileremainingactivelyawareofpersonalandstore metrics; and creates personal sales and clienteling strategies in partnership with the managementteam.
• Createsshort-andlong-termstrategiestoachievepersonalmetricsandperformancegoals
• Takesownershipofpersonal surveyresultsandcreatesplans toimproveand overcomeareasofopportunity
• RepresentsCoachasabrand ambassador
• DemonstratesCoachsSellingandServiceexpectationsatalltimes
• Understandschangesinlocalmarket withpotentialimpactonbusinessperformanceandsupportstheexecutionoflocalsalesstrategiesandtactics
• Drives business through sales strategies clienteling sourcing new customers and maintaining on-goingproductiverelationshipswithcustomers
• Createspositiveimpressionswithcustomersbybringingbestselftoworkthroughattireconsistent withCoachsGuidetoStyle
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strongknowledgeofcompetition.
• Providesin-depthproductknowledgeincludingfeaturesbenefitscurrentofferingsandoverallproductvalue.
• Remainsawareandisclearlyabletocommunicatecurrentpricingandpromotionalstrategytocustomers.
• Discussesproductfeaturesandbuildsthesalebyleveragingcross-sellingskillsandabilities.
• Cross-sellsandencouragesbeneficialproductadd-onsthatrelatetothecustomersshopping needs
• Sensitivetocustomersneedsandtailorsapproachbyreadingcues
• Attendstotheuniqueandindividualshoppingneedsofeachcustomer.
• Workswithmultiplecustomerssimultaneouslyandbreaksawayasappropriate
• Followsup withcustomersconsistentlyandgenuinelytoinfluence/closethesale
• Flexespersonalsellingtechniquestocontributetooverallstorefinancialresults
• Buildslastingandloyalrelationshipswithcustomers
• LeveragesCoachstoolsandtechnologytosupportrelationshipbuildingandclientelingefforts
• Createsenthusiasmandpositivityforasharedvisionandmission
• Promotesandendorsesateamsellingenvironment
• Fostersanenvironmentofteamworktrustandcollaborationwithinternalandexternalcustomers
• Remainssolutionoriented; isadaptableandflexibletochangingbusinessandstoreneeds
• Welcomesfeedbackand adaptsbehaviorsasappropriate
• Maintainsacalmandprofessionaldemeanoratalltimes

OPERATIONS:

• EnsuresalldailytasksarecompletedwithoutnegativelyimpactingserviceorCoachstandards
• Completesdailyoperationaltasksincludingmaintainingstore(salesfloorandbackroom)cashwrapandvisualmerchandisingto Coachstandardsconsistentlyandin a timelymanner
• Maintainsacleanand tidysellingflooratalltimes
• Adherestoallapplicable retailpoliciesandproceduresincludingPOSOperationsandAssetProtectionprocedures
• Replenishesinventoryonsalesfloorasneeded

• Supports Store Inventory Process by processing shipment stocking shelves replenishing sales floormaintainsstrongorganizationalstandardsasitrelatestoproductbothinthestockroomand onthesalesfloor.
• Supportscash-wrapwhenneededtoprocesspurchasesreturnsandexchanges.
• Efficientlyprocessescustomer transactions:PurchaseReturnExchangeFoundOrderetc.
• Effectivelyhelpstopreparestorebyorganizingfunctionalareasperformsroutinecleaningmaintainsstrongorganizationalstandardsandmaintainsvisualmerchandising expectations.

Competenciesrequired:

• DriveForResults:. Steadfastlypushesselfandothersfor results.

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and externalcustomers. Gets first hand customer information and uses it for improvements in products and gainstheir trustandrespect.

• Creativity: beseenasoriginaland value-added inbrainstorming settings.

• Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside .

• LearningonTheFly: versatile . Analyzes both successes and failures for cues to improve experiments and will try anything to findsolutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure ofanything.

• Perseverance:Pursueseverything uponanythingbeforefinishing especiallyinthe face ofresistance or setbacks.

• DealingwithAmbiguity:Caneffectivelycope withchange. having the total picture. Does not get upset when things are up in the air. Doesnt have to .

AdditionalRequirements

Experience:1- 3 years of previous sales experience preferably in a luxury retail service environment. Possessescurrentknowledge offashiontrendsandcompetitioninthemarketplace.

Education:Highschooldiplomaorequivalent;collegedegreepreferred.

Technical:Knowledgeofcashregistersystemsbasiccomputerskills(includingtheabilitytouseiPad/laptopMobilePOSandInternet)utilizewalkietalkieunderstandand readpriceandproductreleasesheets.

Physical:. Abilitytomaneuver the sales floor sales shelves and stock room; climbing bending and kneeling are required. Ability tofrequently lift and carry up to 25 pounds and at times lift and carry product/cartons up to 50 pounds to processproductshipment/transfers

Schedule: Ability to meet Coach Scheduling & Availability Expectations including ability to work a flexiblescheduleincludingnights weekendsandholidayshighretailtrafficandsalesdaysincludingbutnotlimitedtothedayafterThanksgivingMemorial DayChristmasEve MothersDayetc.).