Student Services Manager, ILSC Dublin

Role:
Student Services Manager ILSC Dublin

Reporting to:
Interim Vice President of Irish Operations ILSC Dublin

Location:
Dublin

DESCRIPTION

ILSC Education Group is a global leader in language education with schools across Canada USA Australia and India and now expanding into Ireland with our new Dublin campus which is co-branded with Berlitz. For over 30 years ILSC has been helping students from around the world achieve their academic professional and personal goals through transformative learning experiences.

Building on the 125 year history of Berlitz operations in Dublin our ambition is to create a dynamic student-centred environment that combines ILSCs global expertise with Irelands vibrant cultural setting making the school a hub of international exchange innovation and growth.

The Student Services & Operations Manager plays a central role in the smooth running of ILSC Dublin combining responsibility for admissions welfare accommodation and campus operations. Leading the Front Desk Executive team this position is the first point of contact for students agents and visitors ensuring that enquiries are handled efficiently and that every student receives high-quality support throughout their journey. The role also oversees student housing welfare provision facilities management and key administrative and financial processes working closely with group functions to maintain
high standards of service and compliance. This is a varied and student-focused leadership role at the heart of the schools daily operations.

JOB DUTIES

The duties of this position include but are not limited to:

Sales & Admissions

• Lead the Front Desk Executive team to ensure all enquiries bookings and reception services are delivered to a high standard.

• Work with the Marketing team to ensure web-based telephone and walk-in leads and renewals are converting into bookings within agreed service targets.

• Collaborate with the Marketing team on special offers promotions and agent policies to maximise sales opportunities.

• Accurately log and maintain student details in CLASS and LCMS systems.

• Prepare weekly and monthly reports on enquiries bookings and conversions against targets.

• Continuously review admissions and delivery processes making recommendations for improvement.

Student Welfare & Support

• Act as the schools lead for student welfare ensuring that all students receive appropriate guidance care and support throughout their studies.

• Provide a first point of contact for welfare concerns escalating issues when necessary and ensuring a safe inclusive and supportive environment.

• Ensure compliance with safeguarding health and safety and student wellbeing policies.

Accommodation Management

• Act as the schools Accommodation Officer overseeing all student housing arrangements.

• Manage relationships with host families residences and housing providers to ensure quality standards and availability.

• Match students with appropriate accommodation addressing issues promptly and maintaining
  accurate housing records.

Campus Management & Facilities

• Oversee the day-to-day management of the school campus ensuring facilities and IT systems are maintained to a high standard.

• Act as the first point of contact for facilities or IT issues ensuring timely resolution in coordination with Group functions and external providers.

• Monitor the quality of the learning and working environment making recommendations for improvements where necessary.

Administration & Finance

• Assist with financial and accounting processes including preparing supplier payments and salary details.

• Coordinate weekly and monthly administrative reports.

• Carry out general administration duties as ensuring smooth day-to-day operations.

EDUCATION AND EXPERIENCE REQUIRED

• Post-secondary education ; a degree-level qualification preferred.

• Minimum 3 years experience in school administration student services or a related customer-facing role ideally within an international education environment.

• Previous experience in a management or supervisory role with direct reports.

• Experience with admissions accommodation welfare or campus operations is highly desirable.

• Familiarity with compliance frameworks in the education sector (e.g. INIS ILEP or similar) would be an advantage.

SKILLS AND ATTRIBUTES

• Strong communication and interpersonal skills with the ability to build positive relationships with students staff and external partners.

• Proven management and leadership ability ideally with experience supervising a front desk or student-facing team.

• Excellent organisational skills with the ability to multitask and prioritise in a fast-paced environment.

• Strong computer literacy including student databases Microsoft Office and comfort with digital tools and social media.

• Proactive and solutions-oriented with strong problem-solving and critical-thinking skills.

• Adaptable and collaborative able to work effectively across departments and with group functions.

• A self-starter who can take initiative while also contributing positively in a team setting.

• Cultural awareness and sensitivity with the ability to support students from diverse backgrounds.

• Knowledge of another language (especially Spanish Japanese Portuguese Mandarin or Korean) is an asset.

CONTACT INFORMATION:

To apply we kindly ask you submit an application through our Career Center. While we thank all applications only shortlisted applicants will be contacted.

ABOUT ELS ILSC Greystone College & Greystone Institute

A world leader in language education & vocational training ILSC Education Group which opened its first language school in Vancouver Canada in 1991 and Greystone College in 2002 offers life-changing educational experiences in Canada Australia Ireland and India some of the worlds most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver BC Canada ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world in Vancouver Toronto and Montral Canada; New Delhi India; Brisbane Sydney Melbourne Adelaide and Perth Australia; and Dublin Ireland; as well as two online language schools ILSC HELLO and ILSC 2025 ILSC Education Group launched Greystone Institute a new Higher Education provider in Brisbane.

In early 2022 ILSC Education Group joined forces with ELS Educational Services bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961 when ELS Educational Services opened its first school in Washington DC ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners across the USA.

Our mission is to provide our global community with transformative learning living and work experiences by offering the finest language career and higher education programs.

Our Core Values

PASSION:To enrich & transform peoples lives

INNOVATION:To evolve through creativity & diversity.

RESPECT:To treat everyone with compassion & dignity.

COLLABORATION:To build community & achieve more together.

INTEGRITY:To act responsibly & ethically in everything we do.

ELS ILSC Greystone College & Greystone Institute are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.
Accommodations are available on request.

Required Experience:

Manager