Experience Management - Senior - EY Global Delivery Service

EY- Assurance Senior Associate Experience Management

As part of our EY-Assurance Team you will be working to ensure effective resource scheduling on scheduling tools considering resource management guidelines processes and protocols.

The opportunity

Were looking for candidates who can work with us as Experience Management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines.

Your key responsibilities

• Work as subject matter expert on resource management concepts and scheduling tools

for the assigned SET(s)/industry/sector teams

• Work with GDS Service Delivery teams to create optimized resource portfolios/resource

allocation plan on classified accounts/clients.

• Proactively identify staffing challenges and provide customized scheduling solutions.
• Ensure staffing guidelines are consistently followed within the resource management and

Service Delivery teams.

• Ensure resource schedules are timely and accurately updated on the scheduling tools.
• Optimize resource utilization through effective scheduling strategies.
• Supervise and review the execution of resource management and deployment procedures

carried out by EY GDS Associates/advanced associates.

• Training and development of EM associates.
• Identifying and prioritizing opportunities for process improvement/re-engineering.
• Develop a strong business continuity framework for self and team.
• Develop strong working relationships with GDS Service Delivery Managers/Seniors as well

as with experience management/resource management teams onshore.

Skills and attributes for success

• Workforce/Resource Management professional with expertise in scheduling staffing and

resource planning concepts.

• Quick decision-making ability to accommodate real time staffing changes/requests.
• Strong execution skills with focus on meeting timelines and delivering highest quality

service.

• Excellent verbal and written communication skills.
• Strong working knowledge of MS Excel Word and PowerPoint.
• Excellent teaming and interpersonal skills.
• Strong time management and analytical skills.
• Stakeholder/client management experience.
• At least 1 year of experience in supervising a team will be preferred.
• Positive attitude and ability to excel under tight timelines.
• Ability to identify staffing challenges and provide proactive solutions.

To qualify for the role you must have

• Graduates with 3-6 years of post-qualification experience preferably on resource

management scheduling and staffing concepts.

• Exposure of short term and long-term resource planning would be an added advantage.

Ideally youll also have

• Proficiency in using MS Office
• Interest in business and commerciality.
  

What we look for

• A Team of people with commercial acumen technical experience and enthusiasm to learn

new things in this fast-moving environment

• An opportunity to be part of a market-leading multi-disciplinary team in the only

integrated global assurance business worldwide.

• Opportunity to work with EY GDS Assurance practices globally with leading businesses

across a range of industries

What we Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across

six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes

next.

• Success as defined by you: Well provide the tools and flexibility so you can make a

meaningful impact your way.

• Transformative leadership: Well give you the insights coaching and confidence to be the

leader the world needs.

• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use

your voice to help others find theirs.

About EY

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above please contact us as soon as possible.

The exceptional EY experience. Its yours to build.