Renewals Representative
Renewals Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Job Summary:
As a Renewals Specialist you will support the Renewals team in ensuring smooth timely and customer-centric contract renewals for our SaaS offerings. Youll play a key role in maintaining customer satisfaction and retention through administrative support cross-functional coordination and a growing understanding of customer needs and renewal strategies. This role is ideal for a detail-oriented motivated individual who is eager to build a career in SaaS revenue and customer operations.
Key Responsibilities:
Track contract renewal dates and maintain accurate records in CRM systems (e.g. Salesforce)
Send renewal notifications reminders and follow-ups to customers
Assist in generating quotes and preparing contract documentation
Coordinate with Sales Customer Success and Legal to support the renewal process
Maintain and report on renewal pipeline status identifying potential risks
Provide timely responses to customer inquiries related to renewals and contracts via ticketing system
Support customer engagement initiatives by assisting with check-ins and gathering feedback
Core Competencies & Skills:
Business Knowledge
Demonstrates a foundational understanding of Zendesks core products internal processes and renewal policies with growing awareness of industry context and available resources.
Relationship Management
Begins building trust with customers and engaging with decision-makers while learning how to collaborate effectively across teams to support client needs.
Communication & Conflict Resolution
Communicates the basic value of Zendesks offerings actively listens to customer feedback and is developing skills to address concerns and navigate conflict constructively. Understands prompts for customer escalation and can execute quickly to gather appropriate audience.
Analytical Skills
Capable of interpreting basic customer data to support forecasting and decision-making with guidance from senior team members.
Negotiation
Understands the importance of negotiation in renewals and is learning how to communicate value address objections and present options aligned with customer needs.
Qualifications:
Bachelors degree or relevant internship/entry-level experience
Strong attention to detail and organizational skills
Familiarity with Salesforce or similar CRM tools is a plus
Customer-first mindset with a proactive attitude and eagerness to learn
Excellent written and verbal communication skills
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
