Technical Support Engineer 1 - Brazil

About Datadog:

Datadog is the world-class monitoring and security platform for cloud applications. Were dedicated to creating developing and supporting our product and customers allowing for seamless collaboration and problem-solving among Dev Ops and Security teams globally. Built by engineers for engineers our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation cloud migration and infrastructure monitoring of our customers entire technology stack. Given the resilience of cloud technologies and importance placed today in digital operations and agility Datadog continues to innovate and is well positioned for the long term.

We are Datadogs in-house product experts. The Technical Solutions team enables Datadogs worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support demos and presentations. Youll be joining a team and company where you will be challenged but also will immediately witness your contributions to Datadog.

At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What Youll Do:

• Engage with customers via multiple channels (ticketing system live chat and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadogs 400 integrations
• Become demo certified and lead a product demo to customers
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3 - 5 days per week

Who You Are:

• CS / Engineering major and/or Bootcamp graduate
• Active contribution to open-source projects (code bug reports etc.) and the Engineering Community (Meetups etc.)
• Self-motivated detail-attentive and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.

Benefits and Growth:

• Generous and competitive global and US benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.