ServiceNow Administrator
ServiceNow Administrator
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1 Vacancy
Job Description
Location: PH - Philippines - A5R0
Goodyear Talent Acquisition Representative:Maria Monica Canding
Sponsorship Available:No
Relocation Assistance Available:No
The Opportunity:
We are looking for a ServiceNow Administrator and Integration Developer to join our team in Manila. You will be supportingServiceNow focusing on the IT Service Management module and integration code between ServiceNow and other tools. It involves intermediate-level architecture planning and administration of IT services requiring skills in data analysis design development and implementation of modules using object-oriented code. You will also act as a liaison between the administration team and technical/business customers directing technical work and ensuring managed and integrated IT services that are stable secure and compliant.
Job Responsibilities:
- You will perform Technical Delivery Management (TDM): Function as Technical Owner and/or Subject Matter Expert of one or more low to moderate complexity services/technologies & related integrations:
- ITIL Service Design & Continual Improvement Processes: Design Coordination Service Level Risk Capacity Availability Service Continuity Security Compliance Architecture Supplier Continual Improvement Reporting
- Align to and/or create/maintain 12-18 month roadmap; publish enforce & configure to standards including versioning; Manage technical service operations & issues with customers internal support teams & external partners
- You will communicate; prepare for or lead Stakeholder discussion to report KPIs/metrics/status identify opportunities & prioritize work
- Interact with stakeholders customers & technical support teams
- Gather & evaluate customer & technical requirements & convert to functional specs; provide consulting for assigned services
- Manage small-medium projects in the area of specialization & small project teams across functional groups to deliver services
- Direct daily efforts of external operations partners
- Provide updates & reporting including presentations regarding Services to managers & customers as appropriate
- Lead process councils provide user training & function as primary escalation contact for service area
- You will enhance Services: ITIL Service Transition Processes: Knowledge Change Asset & Configuration Release & Deployment Transition Planning & Support Service Validation & Testing Evaluation
- Identify/implement enhancements per operational & Stakeholder priorities (Improve capabilities integrate automate expand user community expand the technical scope replace/decommission legacy services rearchitect applications)
- Integrate & Automate: Design integrated & automated processes & technical solutions
- Data model; object & function-oriented design; multi-platform structured self-documenting code; verbose variables; embedded debugging logging & data validation; SDLC (Dev/Test/Prod) open web standards
- You will operate Services: ITIL Service Operation Processes: Event Incident Problem Access Request Fulfillment Operations and Documentation - May be complex ambiguous and span functional areas
- Daily activities required to maintain awareness and ensure the functionality of assigned services
- Upgrade & Patch Applications to maintain supported levels and address issues
- Provide Emergency On-Call Support
Job Requirements
- You must have a Bachelors Degree (prefer Computer Science CIS MIS Engineering or related); In lieu of degree 9 years of relevant IT experience
- You must have Certifications: IT Technologies ITIL Foundations Processes/Standards (desired)
- You must have at least 4 years experience in Information Technology preferably including 3years of ServiceNow IT Service Management administration experience (Experience as an Admin Not a User)
- You must have an experience mirroring significant portions of Primary Purpose Principal Duties & Responsibilities and Knowledge Skills & Abilities
- You must have anexperience leveraging data to identify recommend and implement system improvements using new or existing technologies
- You must have anexperience with HTML/CSS or Scripting and a minimum of two but prefer more of the following: APIs (REST SOAP SQL CLI Powershell) or Web Standards PHP Python OO code XML JSON JavaScript JS Frameworks
- You must have a Structured linear thinking to define standards & guarantee results; Creative non-linear thinking to solve problems in new ways
- You must have excellent communications: Translate between business & technical language to functional requirements and to documentation
- You must have an experience managing moderately complex applications/services in a team atmosphere; and driving to solutions
#LI-Hybrid
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individuals race color religion or creed national origin or ancestry sex (including pregnancy) sexual orientation gender identity age physical or mental disability ethnicity citizenship or any other characteristic protected by law.
Goodyear is one of the worlds largest tire companies. It employs about 74000 people and manufactures its products in 57facilities in 23countries around the world. Its two Innovation Centers in Akron Ohio and Colmar-Berg Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products go to Experience:
Unclear Seniority
Employment Type
Full Time
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