Process Associate - Trust & Safety
Process Associate - Trust & Safety
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us atand onLinkedInXYouTube andFacebook.
Inviting applications for the role of Process Associate Trust Safety Customer Care
In this role you will use market-specific knowledge signals and insights to spot and scope scalable solutions to improve the process.
Responsibilities
Review the reported content within agreed turnaround times and standards of quality.
Recognize trends and patterns and escalate issues outside the company policy to the global team.
Respond to customer inquiries and problem escalations.
Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.
Maintain a thorough understanding of client processes and policies.
Reproduce customer issues and escalate product bugs.
Provide excellent customer service to our customers.
Qualifications we seek in you!
Minimum Qualifications
Any Graduate (PG an added advantage)
Must be able to work on a flexible schedule (including weekend shift work)
Preferred Qualifications/ Skills
Effective probing skills and analyzing / understanding skills.
Problem-solving skills with a customer-centric approach
Prior experience in Customer Support / Content Review
Why join Genpact
- Be a transformation leader Work at the cutting edge of AI automation and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
- Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
