Service Desk Agent - German speaking
Service Desk Agent - German speaking
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Job Description
Overview
Nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations delivering cost savings and operational simplicity. Nscglobal is an independent rapidly growing private company that for more than a decade has delivered tailored solutions to 50 of the worlds leading multinational enterprises outsourcers and service providers.
Nscglobal offers a unique business model combining a focused group of world-class customers with a unique range of services backed up with outstanding responsiveness and customer service.
Responsibilities
- Provide Excellent Customer Support
- Answering incoming customer calls and help clients with their IT technical issues
- Follow up and solving IT incidents
- Escalate incidents to Level 2 when unable to resolve the issue via ticketing tool
- User Management
- Resolving issues as per KB instruction
- Responding to incoming emails
- Ensuring that service quality levels fully meet expectations
Qualifications
Qualifications
- Excellent and certifiable level of German (C1)
Experience
- Experience in Customer Service by telephone
- Experience in helpdesk or Technical support
Skills:
- Advanced multitasking skill
- Friendly and customer focused attitude
- Excellent Communication skills.
- Excellent trouble shooting skills.
- Quick adaptor
- Availability to work a Saturday every 2-3 months
- Team player
- Capable to handle punctual moments of stress.
- Priority Handling
Required Experience:
Unclear Seniority
Employment Type
Full-Time
