Cage Supervisor (Eldorado Scioto Downs - Columbus OH)
Cage Supervisor (Eldorado Scioto Downs - Columbus OH)
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Job Description
JOB SUMMARY:
Responsible for ensuring that accounting activities at all cage locations are performed accurately and efficiently in accordance with all applicable laws Ohio Lottery rules and regulations Federal mandates and Scioto Downs established policies procedures and controls. Oversee and supervise Cage/Club Attendants on shift.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Prepares cashier transfers from window to vault.
Supervisors cash W2G level jackpot tickets and withholds appropriate taxes when necessary.
Ensures that accurate paperwork is completed for all functions of the position including end of shift balancing of cashier windows and vaults.
Notifies a Cage/Club Shift Manager of any incidents at their area and completes an incident report.
Adjust points and free play on guest accounts for appropriate reasons and keep adequate records to provide daily to revenue audit.
Greet busses and enroll group free play.
Create lottery reports ETIX reports and other reports as required.
Ensure that all messages are logged from club telephone(s) and guest call-backs are completed during each shift.
Complete the shift log report after each shift.
Enroll new players after confirming guest does not have a current account.
Check identification before all transactions including but not limited to opening a new account changing a pin number disclosing any information about the account to the guest.
Understand and communicate club rules promotion rules promotion details and on property issues to guests.
Assist in executing promotions special events kiosk events slot tournaments as needed. Handle club promotional give-a-ways.
Responsible for counting & balancing cash drawer & making nightly deposit.
Sells event & lottery tickets.
All other duties as assigned.
EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS:
Minimum of six months casino cage or banking experience. Prior Club experience helpful.
To perform the job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent communication skills both written and oral. Ability to write routine correspondence and to speak effectively to the public employees and oriented hands-on professional with the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Ability to read and comprehend simple instructions short correspondences and memos. Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs. Ability to define problems collect data establish facts and draw valid conclusions. Ability to interpret and follow through on a variety of instructions furnished in written oral diagram or schedule form.
Excellent customer service and building positive team spirit. Previous customer service experience preferred. Flexible to work all shifts including holidays nights weekend hours and overtime as business needs dictate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers management employees and others. Is regularly required to stand; walk and move through all areas of the casino; speak; hear; use hands to finger handle or feel; reach with hands and arms. The employee may occasionally be required to sit. Occasionally climb heights and reach above shoulder level; continuously bend/stoop squat balance kneel lift and push/pull. Specific vision abilities required by this position include close and distance vision; color and depth perception; peripheral vision and ability to adjust focus. The employee must continuously lift and/or move up to twenty-five (25) pounds and lift and/or move up to fifty (50) pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Must be able to stand/walk/sit for extended periods. May be exposed to working in a noisy smoke/secondary smoke environment.
Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation.
EDUCATIONAL REQUIREMENTS:
High School Diploma or equivalent.
Required Experience:
Manager
Employment Type
Full-Time
