Field IT Lead, Japan
Field IT Lead, Japan
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Roles and Responsibilities
- Technical Support & Issue Resolution: Provide hands-on support for IT-related issues to ensure minimal downtime and efficient problem-solving.
- Escalations: Serve as an escalation point for users and act as a liaison between local and global teams.
- Vendor & Stakeholder Coordination: Collaborate with external vendors and internal teams to manage IT service contracts upgrades and system improvements.
- User Onboarding & Training: Conduct IT training sessions for new hires ensuring they are equipped with the necessary tools and knowledge.
- Finance Management: Assist in budgeting IT expenditures and managing invoices.
- Security & Compliance: Ensure IT operations adhere to security protocols data protection regulations and company policies.
- Project Implementation: Lead IT projects including system rollouts upgrades and process improvements.
- Training & Documentation: Develop training programs for field IT staff and maintain documentation of IT assets processes and incident reports.
- Performance Monitoring: Track IT system performance analyze data and implement improvements to enhance efficiency.
Technical Competencies (Hands on is best but knowledge of some is OK)
- Operating Systems: Windows 10/11 iOS Android
- Virtualization: VMware Horizon Citrix XenDesktop
- Cloud & Networking: AWS VPN DNS DHCP SD-WAN Cisco TCP/IP
- Security & Compliance: Zscaler Crowdstrike Websense DLP Encryption
- Endpoint Management: Intune SCCM
- Device Lifecycle Management: Windows Mobile Devices
Requirements
- Language Proficiency: Native/business-level Japanese and English (spoken and written Japanese N2 or above).
- Technical Knowledge: Strong understanding of IT infrastructure and networking concepts.
- Industry Experience: Familiarity with Japanese business culture and IT regulations.
- Work Environment: Prior experience in a multinational or large-scale IT environment.
- Service Management Tools: Experience with ServiceNow is an added advantage.
- Professional Experience: Minimum 4-5 years of experience in IT operations infrastructure management or technical support roles.
Employment Type
Full-Time
Key Skills
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