Field IT Lead, Japan

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 22-08-2025

Vacancies: 1 Vacancy

Job Summary

Roles and Responsibilities

Technical Support & Issue Resolution: Provide hands-on support for IT-related issues to ensure minimal downtime and efficient problem-solving.
Escalations: Serve as an escalation point for users and act as a liaison between local and global teams.
Vendor & Stakeholder Coordination: Collaborate with external vendors and internal teams to manage IT service contracts upgrades and system improvements.
User Onboarding & Training: Conduct IT training sessions for new hires ensuring they are equipped with the necessary tools and knowledge.
Finance Management: Assist in budgeting IT expenditures and managing invoices.
Security & Compliance: Ensure IT operations adhere to security protocols data protection regulations and company policies.
Project Implementation: Lead IT projects including system rollouts upgrades and process improvements.
Training & Documentation: Develop training programs for field IT staff and maintain documentation of IT assets processes and incident reports.
Performance Monitoring: Track IT system performance analyze data and implement improvements to enhance efficiency.

Technical Competencies (Hands on is best but knowledge of some is OK)

Operating Systems: Windows 10/11 iOS Android
Virtualization: VMware Horizon Citrix XenDesktop
Cloud & Networking: AWS VPN DNS DHCP SD-WAN Cisco TCP/IP
Security & Compliance: Zscaler Crowdstrike Websense DLP Encryption
Endpoint Management: Intune SCCM
Device Lifecycle Management: Windows Mobile Devices

Requirements

Language Proficiency: Native/business-level Japanese and English (spoken and written Japanese N2 or above).
Technical Knowledge: Strong understanding of IT infrastructure and networking concepts.
Industry Experience: Familiarity with Japanese business culture and IT regulations.
Work Environment: Prior experience in a multinational or large-scale IT environment.
Service Management Tools: Experience with ServiceNow is an added advantage.
Professional Experience: Minimum 4-5 years of experience in IT operations infrastructure management or technical support roles.

Roles and ResponsibilitiesTechnical Support & Issue Resolution: Provide hands-on support for IT-related issues to ensure minimal downtime and efficient problem-solving.Escalations: Serve as an escalation point for users and act as a liaison between local and global teams.Vendor & Stakeholder Coordin...

Roles and Responsibilities

Technical Support & Issue Resolution: Provide hands-on support for IT-related issues to ensure minimal downtime and efficient problem-solving.
Escalations: Serve as an escalation point for users and act as a liaison between local and global teams.
Vendor & Stakeholder Coordination: Collaborate with external vendors and internal teams to manage IT service contracts upgrades and system improvements.
User Onboarding & Training: Conduct IT training sessions for new hires ensuring they are equipped with the necessary tools and knowledge.
Finance Management: Assist in budgeting IT expenditures and managing invoices.
Security & Compliance: Ensure IT operations adhere to security protocols data protection regulations and company policies.
Project Implementation: Lead IT projects including system rollouts upgrades and process improvements.
Training & Documentation: Develop training programs for field IT staff and maintain documentation of IT assets processes and incident reports.
Performance Monitoring: Track IT system performance analyze data and implement improvements to enhance efficiency.

Technical Competencies (Hands on is best but knowledge of some is OK)

Operating Systems: Windows 10/11 iOS Android
Virtualization: VMware Horizon Citrix XenDesktop
Cloud & Networking: AWS VPN DNS DHCP SD-WAN Cisco TCP/IP
Security & Compliance: Zscaler Crowdstrike Websense DLP Encryption
Endpoint Management: Intune SCCM
Device Lifecycle Management: Windows Mobile Devices

Requirements

Language Proficiency: Native/business-level Japanese and English (spoken and written Japanese N2 or above).
Technical Knowledge: Strong understanding of IT infrastructure and networking concepts.
Industry Experience: Familiarity with Japanese business culture and IT regulations.
Work Environment: Prior experience in a multinational or large-scale IT environment.
Service Management Tools: Experience with ServiceNow is an added advantage.
Professional Experience: Minimum 4-5 years of experience in IT operations infrastructure management or technical support roles.

Key Skills

Law Enforcement
ABB
Marine Biology
Filing
Automobile
AV

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About Company

Johnson Controls

At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. With a history of mo ... View more

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