Process Developer - SCM

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Process Developer Customer Operations Order Management
As a Programmable Solutions Group (PSG) Customer Operations & Enablement Customer Operations Support member supports the backlog management and is responsible for delivering competitive customer supply chain experience to the PSG Customer Specialist. This includes but is not limited to:

Responsibilities
Assist PSG Global Customer Operation Specialist in Backlog Order Management and Orders Fulfilment for Distributors and Direct Customers
Review and process change orders to ensure PSG Backlog matches customer Backlog within agreed terms and conditions and internal guidelines
Manage fallout orders and work with Customer Operation Specialist for dispositions
Perform manual and mass updates to orders cancellations split blocks
Work with logistics partners Global Trade warehousing and planning team to support urgent customer requests and escalate expedites as necessary
Ability to Work both regionally and globally
Demand Supply forecast alignment
Reverse Logistic management stock rotation
Support business process improvements and system testing in making sure it is up to expectation
Support hard allocation
Identify and address new ERP Inefficiencies (e.g. Oracle Model N): Supplemental support for gaps vs SAP
RMA Management
EDI Distributor Orders: Validation troubleshooting releasing holds and changes
Order track and trace when shipped out of the shipping facility and share real time updates with the customer
Creating credit and debit memos in the event of under / over shipment on sales order
Communicating with customers about various process updates
Analyzing order trend of customers and raising flag if variation experienced
Work as a team to process any ad hoc request promptly
Deliver quality customer service by researching and responding to all internal & external stakeholders inquiries quickly effectively and professionally
Ability to analyze and resolve problems before escalating to the next level.

Qualifications we look for in you!
Minimum Qualifications / Skills
Have a degree qualification in business or supply chain or related field.
Relevant years of working experience in Customer orders management
Proficiency in verbal and written business communications in English
Have a positive attitude and be a team player
Have excellent attention to detail and willingness to learn with the team
Flexibility in working hours to support other time zones
Able to prioritize and meet deadlines

Preferred Qualifications/ Skills
Working with Oracle Fusion is preferred.
Ability to work during US time zones or with partial time overlap
Possess ability to handle multiple tasks at a given time
Demonstrate ability to collaborate and partner with internal and external stakeholders.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.