Repair Cost Administrator (EN/DE) - Remote Hungary
Repair Cost Administrator (EN/DE) - Remote Hungary
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Job Description
Overview
Company Overview
NSC Global is a leading provider of network implementation and support solutions for multinational enterprises service providers and outsourcers. As an independent rapidly expanding organisation we deliver tailored services that reduce operational complexity and drive cost efficiency. Our commitment to responsiveness and superior customer service has been central to our decadelong success.
Role Summary
As a Repair Cost Administrator within our cost-estimate-team you will manage and process repair cost estimates provide cost releases order repairs and spareparts and procurement activities across multiple European markets. You will serve as the principal liaison among clients suppliers and fieldservice technicians ensuring accurate cost calculations and timely order fulfilment.
Responsibilities
- 3rd-Level-Hardware Support
- Receive and respond to supplier and internal technician inquiries via email in English and German.
- Process cost approvals with the customer or with the provided cost limit lists
- Maintain documentation of all interactions requests and resolutions in the ticketing system.
- Cost Estimation & Procurement
- Solicit repair quotations from approved suppliers and calculate detailed cost estimates.
- Prepare and manage quote documentation as well as associated financial calculations.
- Initiate purchase requests and purchase orders (PR/PO) and monitor their progression to completion.
- Order & Repair Coordination
- Schedule and oversee external repair services coordinating logistics with suppliers and field technicians.
- Track repair orders through to completion
- Address and resolve repair complaints under contractual requirements.
- Financial Monitoring & Reporting
- Monitor cost and revenue metrics using Excelbased tracking sheets.
- Reconciliation of invoices and clarification of findings internally
- Stakeholder Engagement
- Serve as the primary point of contact for client feature owners and operational managers.
- Collaborate with supplier service representatives and accounting teams.
- Coordinate internally with procurement accounts payable field service and support centre teams.
Qualifications
Required Qualifications
- Fluency in English and German
- Proven experience in administrative order processing and coordination with suppliers ideally with IT hardware
- Strong proficiency in Microsoft Excel and affinity to numbers.
- Familiarity with standard procurement processes (PR/PO management).
- Excellent organisational skills with meticulous attention to detail.
- Ability to manage multiple tasks concurrently and meet strict deadlines.
Desirable Experience
- Prior exposure to fieldservice support or technical repair workflows.
- Knowledge of IT hardware categories including printers industrial devices and office equipment.
- Experience working with ticketing systems and IT asset management tools.
Tools & Systems
- Ticketing system for service requests (e.g. ITSM platform)
- IT Asset Management database
- Excel for tracking monitoring and reporting
- Standardised forms for transaction processing
Why Join NSC Global
- Impact: Contribute to highvisibility projects across Europe.
- Development: Access structured training and clear career progression paths.
- Professional Environment: Collaborate with experienced professionals in a serious outcomedriven culture.
- Flexibility: Benefit from a remoteeligible work policy aligned with business needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
