Hedge Fund Services - Associate
Hedge Fund Services - Associate
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Description
Team up with a diverse array of teams and elevate your skillset to champion customer journeys and craft unparalleled customer experiences.
As a Customer Success Associate in Commercial & Investment Banking you support customers in their journey toward achieving their desired outcomes. Work closely with the Customer Success team and other cross-functional groups to ensure a seamless customer experience while gaining the skills you need to grow within your role.
Job responsibilities
- Helps execute product adoption expansion and retention activities to support a healthy customer base
- Attends and participates in regular account meetings while keeping thorough notes to ensure accountability for customers
- Investigates and resolves customer issues in a timely and efficient manner
- Tracks and analyzes key metrics to measure customer success
Required qualifications capabilities and skills
- 2 years of experience or equivalent expertise in customer success or a relevant domain area
- Strong verbal and written communication skills
- Comfortable using technology with a willingness to learn new technological skills programs and tools
- Demonstrated analytical skills and critical thinking ability
Preferred qualifications capabilities and skills
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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