Attractions Host

Raging Waters Sydney is the biggest and wildest waterpark in Sydney and its where summer fun comes to life! Home to over 40 epic slides and attractions including wave pools thrill rides and our epic Dinosaur Lagoon its the ultimate place to cool off and make unforgettable memories.

As part of our team you wont just be coming to work youll be part of the action bringing the fun energy and excitement to many guests every day.

We are currently looking for a:

Attractions Host

About the role:

Ready to make waves Join our team as an Attractions Host at Raging Waters Sydney!

What youll do:

Greet guests with a friendly engaging vibe.
Deliver exceptional customer service from our slides queues and the pool deck.
Respond clearly and helpfully to ride-related questions.
Screen guests for ride safety (height weight rider combinations).
Support safe and smooth ride operations dispatch and unload.
Manage express lines to ensure a quality experience.
What were looking for:

Age 18 (required for safety compliance).
Weekday availability (with flexibility for additional shifts during peak periods).
Strong communication skillsconfident clear and approachable.
A genuine desire to help and delight our guests.
Ability to complete in house CPR/AED and Standard First Aid training (provided FREE).

Why join us
Be part of an exciting summer role at Sydneys ultimate water attraction! Bring your energy enthusiasm and smileand help us create unforgettable moments for our guests.

Roles & Responsibilities:

• Positive interactions with guests to ensure that they receive quality service

• Tactfully dealing with guests who do not meet ride restrictions

• Provide a safe and fun environment for guests

• Operate various attractions throughout the park in a safe manner

• To know and enforce all Raging Waters Sydney policies relating to service delivery

• Supervise Attractions at all times and ensure all policies and procedures are being followed

• To adhere to Ellis & Associates Standards and Guidelines

• Recognise problems and make decisions to help resolve the problem. Effectively communicate serious nature problems to the Operations Supervisor or Operations Manager

• Administering CPR or other emergency care whenever required

• Report any faults that arise during the day. Monitor the technical equipment for any machinery failure and maintenance required

• Assist in the development implementation delivery and review of policy and procedures that ensure Raging Waters Sydney meets its various obligations including financial workplace health and safety industry and legal requirements

• To carry out all duties and responsibilities as assigned by the Aquatics Team Leaders Operations Supervisor Operations Manager or member of the Management Team

Workplace Health & Safety (WHS):

• Follow and comply with Work Health Safety policies procedures and guidelines.

• Correctly use all safety and personal protective equipment

• Act as a role model by demonstrating safe work behaviours.

• Report WHS incidents injuries and safety activities to your direct Manager and First Aid at the time it occurs.

• Promote proactive hazard/ near miss reporting. Report any hazards or near-miss incidents to your direct Manager and the People & Culture Director.

• Attend Work Group Meetings to discuss and promote safety.

Education:

Essential

• Ellis & Associates Health Care Provider Basic Life Support and Standard First Aid (provided through Raging Waters Sydney)

• Attractions Essentials Training (provided through Raging Waters Sydney)

• Current Working with Children Check

Desirable

• Manual Handling Training

• Conflict Resolution Training

Languages: Fluent English

Skills:

• Ability to lead by example.

• Excellent interpersonal and effective communication skills.

• Familiar with the principles of quality customer service.

• Skills in the handling of various equipment.

• Ability to plan prioritise and organise work both on an individual and team basis within a set timetable and in a team environment of change and competing demands.

• Think laterally and be able to apply logical thinking to solve difficult problems.

• Be able to handle multiple priorities simultaneously.

• Ability to embrace change in an environment of resource constraint.

• Ability to work independently without direct supervision.

Experience:

Desirable

• Experience working within a water park environment

• Experience working in the Aquatics Industry

Any other relevant comments:

• Must be 18 years of age or older.

• Ability to work flexible working hours including but not limited to weekends evenings and public holidays.

• Adhere to the Company Code of Conduct policy.

• Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates.

• Be able to work in all weather conditions including sun and rain hot and cold climates indoor and outdoor work.

• To carry out all duties and responsibilities as assigned by your Direct Manager General Manager or any member of the Management Team.

• Adhere to the Employee Handbook content and requirements.

• You are required to have a high level of physical fitness stamina and be physically fit.

Team member benefits:

Pay Conditions:

This is a casual position until April with the ability to work flexible hours including weekends evenings and public holidays during the season.

The hourly rates are in accordance with the Amusement Events and Recreation Award. Aquatic Attendants aged 20 years or older are paid at a Grade 2 hourly rate of $28.46 per hour (includes casual loading).

• Different rates apply for applicants 19 years of age and under

• Penalty rates apply for Sundays and Public Holidays.

Benefits:

Our team members enjoy generous employment conditions including:

• Free entry to Raging Waters Sydney

• Ticket Incentive Program to share with family and friends

• Food and Retail discounts

• Recognition program.

Additional Information:

There are three requirements to be a team member at Raging Waters Sydney. This includes Right to Work in Australia Working with Children Check and National Crime Check. If you are a successful applicant you will need to obtain these credentials prior to commencing work.

For more information