Technical Manager Support Services - IT Solutions

Leadership(15%)

• SupervisedailyworkandperformanceofEUCsupportstaffacrossallcampuses.
• Providecoachingmentorshipandregularfeedbacktoensureteamdevelopmentand consistency.
• Manageschedulescoordinatecross-campuscoverageandleadonboardingfornew EUCstaff.
• Fosteracollaborativeinclusiveanduser-focusedcultureacrosstheEUCsupport teams.
• Participateinstrategicplanningandcontributetothedevelopmentoflong-termsupport modelsforendpointcomputing.

ADDITIONALDUTIES

Participation&Support(10%)

• MaintainsawarenessofcurrentpracticesandfuturetrendsindomainspecificIT infrastructure technology and best practices.
  • RepresentsITSolutionsandparticipatesinthecampuscommunitybyservingonworking groups project teams and university committees.
  • Performsotherdutiesasrequested.

EDUCATION

-relatedexperiencemaysubstitute fortherequired education on a year-for-year basis.

EXPERIENCE

Seven years of relevant experience in one or more domains of IT infrastructure including network & infrastructure voice services platform & cloud services or end user computing. Additional job-related education may substitute for the required experience on a year-for-year basis.

REQUIREMENT

RegularandreliableattendanceattheUniversityduringregularscheduleddaysandworkhours is an essential function of this position.

Work is performed under general supervision and performance is based on the effective completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations and TWU Policies & Procedures.

KNOWLEDGESKILLSANDABILITIES-Thefollowingareessential:

• Abilitytomaintainthesecurityandintegrityoftheinfrastructure.
  • DeepexpertiseinoneormoredomainsofITinfrastructureincludingnetwork& infrastructure voice services platform & cloud services or end user computing.
  • Experiencemanagingcomplexprojects.
  • Experience designing and deploying domain-specific technology infrastructure that effectively meets supports and appropriately balances end-user and business needs with security regulatory and compliance requirements.
  • Proven analytical and problem-solving abilities including ability to anticipate identifyand solve critical problems.
  • Strong written and oral communication skills (including ability to present ideas in user- friendly business-friendly and technical language) and interpersonal skills with a focus on rapport-building listening and questioning skills.
  • Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
  • Ability to use a personal computer and other office equipment including related university software and email.

Additional/DesirableSkills&Abilities

• NationallyrecognizedcertificationinoneormorespecificdomainsofITexpertise.
  • ProjectManagementProfessional(PMP)orequivalentcertification.
  • Experienceinahighereducationsetting.
  • FamiliaritywithTexasAdministrativeCode(TAC202).

PHYSICALDEMANDS

The physical demands described in the Essential Duties and below are representative of those thatmustbemetbyanemployeetosuccessfullyperformtheessentialdutiesofthis job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel. Ability to lift up to 50lbs and use a ladder asnecessary. May be required to work a flexible schedule including nights weekends and holidays.

WORKENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination intimidation harassment including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completingassigned tasks safely and efficiently and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices as well as any near-miss incidents to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Texas Womans University strives to provide an educational environment that affirms the rights and dignity of each individual fosters diversity and encourages a respect for the differences among persons. Discrimination or harassment of any kind is considered inappropriate.

Texas Womans University is committed to equal opportunity in employment and education and does not discriminate on the basis of race color religion gender sex sexual orientation ethnic origin age veterans status or against qualified disabled persons.

All positions at Texas Womans University are deemed security sensitive requiring background checks.

If you are a male between the age of 18 and 25 federal law requires that you must be registered with the U.S. Selective Service System unless you meet certain exemptions under Selective Service law. Under HB 558 enacted by the 76th Texas State Legislature if you are currently of the age and gender requiring registration with Selective Service but knowingly and willfully fail to do so you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status you can contact the Selective Service System at or.