Technical Support Administrator
Technical Support Administrator
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Salary Not Disclosed
1 Vacancy
Job Description
Company:
MMC CorporateDescription:
Technical Support Administrator
We are seeking a Technical Support Administrator to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Technical Support Administrator at Marsh you will assist internal users with a wide range of technology products and services ensuring seamless operations and high user satisfaction.
We will count on you to:
- Monitor prioritize and manage support tickets to ensure timely resolution.
- Identify document and resolve end-user issues related to hardware software and access permissions.
- Provision user accounts security roles and access groups in accordance with company policies.
- Act as a liaison between technical and non-technical stakeholders to ensure clear communication and understanding of business needs.
- Support testing and validation efforts during software upgrades or new implementations working closely with project teams.
- Assist in onboarding new software applications including user training and documentation.
- Support budget management activities related to support projects including tracking expenses and preparing financial reports.
What you need to have:
- Excellent verbal and written communication skills in English.
- Strong analytical organizational and problem-solving abilities.
- 5 years of experience supporting desktop software and related technologies.
- Proven ability to manage multiple priorities and deliver results.
- Experience coordinating projects and working with cross-functional teams.
- Budgeting resource planning or financial management experience is preferred.
What makes you stand out:
- Experience supporting complex global organizations with multiple applications.
- A positive attitude and a proactive approach to problem-solving.
- Familiarity with security protocols user provisioning onboarding processes and financial aspects of support projects is a plus.
Why join our team:
- We help you be your best through professional development opportunities interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
- Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
