SAP iXp Intern - Customer Support (Critical Incident Management)

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAPs global strategic paid internship program that provides university students with opportunities to find purpose in their careers

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions diverse subject matter experts and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title youll have a global network of SAP leaders entrepreneurs and career development opportunities at your fingertips.

Critical Incident Management (CIM) provides a globally accessible escalation point into SAP support for the escalation of existing customer incidents. CIM is the default engagement for all single incident requests with the aim to stabilize and ensure that the standard support process has a fair chance to be executed or in case of being in limbo to be re-established

What youll do

Position title: SAP iXp Intern - Customer Support (Critical Incident Management) - Mission Control Center Critical Incident Management

Location: Budapest Hungary

Duration: 12 months possible prolongation until the active full-time student status criteria is met

Time schedule: min. 24 hours/week (available schedules: 24 / 32 / 40)

• Supporting the processing of the Mission Control Center Critical Incident Management EMEA team daily inbound
• Provide a globally accessible escalation point for existing customer incidents
• Fill in any process gap to ensure consistent and reliable processing of critical customer incidents
• Ensure visibility to our customer and internal stakeholders into any associated action plans for resolution toward critical customer incidents
• Participate in internal projects driven by internal requirements
• Communicate with SAP internal stakeholders via phone and chat sometimes email

What you bring

• Enrolment as an active full-time student (Bachelor or Master) in technology business or equivalent work experience in related field preferred

• Advanced English
• Basic knowledge in one business/technology area
• Basic experience dealing with IT and standard software (MS Office Teams...)
• Knowledge in the everyday use of AI with a focus on business process analysis
• Customer focus and communication skills (oral/written)
• Problem solving/analytical skills
• Flexible approach to working in teams as well as environment

Meet your team

As SAP Mission Control Center we protect prevent and accelerate to maximize customer success. Taking the lead to resolve problems when something goes wrong is all in a days work for the SAP Mission Control Center.

We are a global organization delivering 24/7 support for over 400000 SAP customers every day of the year. The SAP Mission Control Center helps to protect implementation or upgrade projects and operations prevent and mitigate risks and accelerate both the adoption of SAP software and return on investment for our customers. With a deployment-agnostic end-to-end hybrid support portfolio we ensure a harmonized and transparent on-premise and cloud adoption experience.

Critical Incident Management (CIM) provides a globally accessible escalation point into SAP Support for escalating existing customer incidents. This ensures visibility to the customer and internal stakeholders about any associated action plans to resolve the issue. One of the key objectives of CIM is to achieve a lean process and organization and reduce redundancy and duplicated work in incident solving process.

The main goal of Critical Incident Management is to react quickly or even prevent critical situations for our customers which might otherwise impact their major business and we are looking for candidates who strive to make the world run better.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 428679 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Student Employment Type: Limited Full Time Additional Locations: #LI-Hybrid. #SAPNextGen