Quality Assurance Officer
Quality Assurance Officer
Posted on :
22-08-2025
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1 Vacancy
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Job Description
Our client is a leading telecommunication service provider they invite bright and energetic candidate for the following vacancy:
Quality Assurance Officer
Responsibilities:
- To monitor the quality of our service by contacting customer andthrough phone and email
- To identify areas of improvement and suggest recommendations to managerial level aiming to deliver the best service to customers
- To prepare quality reports
- To constantly evaluate the benchmark for the quality assessment with the team
- To develop a comprehensive quality assurance frameworkthat meets clients expectations and needs
- To support the team andperform ad-hoc duties when required by management
- F.5 / F.6or above
- 3years of customer service experience in Contact Center will be an advantage
- Candidate presentself-motivated and and good interpersonal skills
- Customer-oriented and result-oriented
- Proficiency in English Mandarin & Cantonese
- Proficiency in MS Office application and Chinese inputs
Interested candidates please send your full resume (MS Word document) including employment history present and expected salary and contact telephone number to:Delken Group Limited1202 C.C. Wu Building 302-308 Hennessy Road Wanchai HK; email toor contact 2591-1988 or fax to 2591-1222.
For more jobs please visit our website: Experience:
Unclear Seniority
Employment Type
Full Time
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