Account Experience Specialist, Birmingham, AL
Account Experience Specialist, Birmingham, AL
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Salary Not Disclosed
1 Vacancy
Job Description
Make your mark for patients
We seek an energetic and accomplished Account Experience Specialist (AES) to join our Rare Syndromes-U.S. Epilepsy Team for the territory based in Birmingham AL.
As an AES you will be the primary in-office liaison for FINTEPLA Risk Evaluation and Mitigation Strategy (REMS) education and onboarding. Youll facilitate the procedural progression of patients to active therapy acting as the key link between accounts and our external specialty pharmacy (SP) partner. Your responsibilities will include conducting patient case reviews managing outstanding requests and ensuring compliance with REMS procedural requirements in a geographic area that includes Mississippi Alabama eastern Tennessee and the Florida Panhandle.
Candidates need to reside within the territory.
What Youll Do:
- Educate and Support: Provide clinical and procedural education for the FINTEPLA REMS and ONWARD patient service programs to ensure understanding among healthcare providers (HCPs) office staff and caregivers/patients.
- Build Partnerships: Establish and expand stakeholder relationships helping HCP offices navigate the FINTEPLA post-referral REMS process to ensure compliance and patient safety.
- Resolve Issues: Proactively address procedural barriers and issues delaying therapy initiation collaborating with broader teams to diagnose and resolve problems.
- Coordinate Care: Work with internal and external teams to strategically coordinate care at the local level ensuring a smooth patient onboarding and treatment activation experience.
- Conduct Reviews: Perform patient case reviews with local HCPs office staff field teams and specialty pharmacies to mitigate delays and enhance the ONWARD patient support program.
- Deliver Training: Present and train stakeholders (neurology and ECHO offices) both in-person and via audio conferences preparing materials answering questions and conducting follow-ups as needed.
- Provide Feedback: Offer regular feedback to internal teams to improve ONWARD and REMS processes elevating the FINTEPLA patient journey.
- Travel: Be prepared to travel up to 80% including overnight stays as necessary.
Who Youll Work With:
- Collaborate effectively with cross-functional partners including Key Account Managers specialty pharmacy partners medical science liaisons and others.
- Play a key role in strategic account management addressing and solving stakeholder and caregiver needs in real-time.
Interested For this role were looking for the following education experience and skills
Minimum qualifications:
- Bachelors degree required (BA/BS)
- Minimum of 5 years of Biotechnology/Biopharmaceutical account management or sales experience
Preferred qualifications:
- Masters degree or other advanced degree
- Proven documented track record of delivering consistent qualitative and quantitative results
- 2 years of rare/orphan drug experience is highly preferred or significant account management or sales experience in CNS/neuroscience
- Promoting products specific to CNS/neuroscience including epilepsy
- Strong relationship building and clinical experience with the ability to clearly communicate complex processes
- Demonstrated ability to quickly identify and resolve issues and conflict to enhance customer experience
- New product launch experience
- Specialty pharmacy and/or REMS experience
- Previous experience in other functions within the biopharmaceutical industry a plus (e.g. managed care marketing field sales case management)
This positions anticipated base salary range is per year. The actual salary offered may also vary depending on the candidates geographic region job-related knowledge skills experience and internal equity among other factors.
Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!
About us
UCB is a global biopharmaceutical company focusing on neurology and immunology. We are around 8500 people in all four corners of the globe inspired by patients and driven by science.
Why work with us
At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.
UCB is an equal opportunity employment decisions will be made without regard to any characteristic protected by applicable federal state or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment your employment with UCB or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws orders and regulations.
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.
Required Experience:
Unclear Seniority
Employment Type
Full Time
