Senior Customer Success Manager, APAC
Senior Customer Success Manager, APAC
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Job Description
TELESIGN: Senior Customer Success Manager APAC
Location: Philippines
REMOTE
Telesign is hiring a Senior Customer Success Manager to lead all account management activities for Telesigns strategic customers. This role includes managing post-sale service delivery and integration through the successful deployment of contracted services and expanding the customer relationship thereafter. We are looking for a resourceful proactive and relationship-driven professional to ensure the long-term retention growth and satisfaction of our enterprise clients in the telecommunications and digital identity sectors.
Who Youll Be:
- Customer Relationship Builder: Be the primary point of contact for assigned customers at various levels cultivating long-term strategic relationships.
- Customer Advocate: Be the voice of the customer within Telesign working to reduce friction and ensure their evolving needs are met.
- Internal Collaborator: Be the bridge across Sales Support Product Engineering and other teams to facilitate seamless collaboration and consistently deliver customer value.
Key responsibilities:
- Customer Understanding: Build and maintain institutional knowledge through detailed account planning with a thorough understanding of each customers business environment and objectives.
- Customer Longevity: Own the full post-sales journey of assigned customers proactively driving retention and mitigating churn.
- Customer Growth: Identify new use cases and revenue opportunities supporting upsell and cross-sell efforts in collaboration with the Sales team.
- Customer Reviews: Conduct both tactical and strategic check-ins including formal business reviews to discuss product usage and industry trends ensuring alignment between Telesigns solutions and the customers goals and expectations.
Preferred Qualifications:
- 3 years of experience in customer success or account management
- Experience working with enterprise customers in the APAC region
- Knowledge of telecommunications and/or digital identity products
- Strong proficiency in Microsoft Office Suite (Word Excel PowerPoint) Salesforce Jira/Confluence and web conferencing tools (Zoom WebEx GoToMeeting Skype Microsoft Teams etc.)
About Telesign:
Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification data insights and communications we solve todays unique customer challenges by bridging businesses to the complex world of global telecommunications.
Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace a better product and a better community. We do not discriminate on the basis of race color ancestry religion national origin marital status pregnancy sex sexual orientation gender gender identity or expression age genetic information disability military or veteran status or any other basis protected by federal state or local law ordinance or regulation.
Telesign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Telesign is an Affirmative Action Employer and as part of the commitment to AAP it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment and that all personnel activities such as the recruitment selection training compensation benefits discipline promotion transfer layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.
#LI-Remote
Required Experience:
Manager
Employment Type
Full Time
