Supervisor, Customer Experience
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Job Location:
Batangas City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Job Track Description:
- Assists others in achieving goals.
- Broad technical expertise and industry knowledge.
- Ability to manage hiring and termination actions and training for multiple employees.
- Manages performance appraisals and pay reviews for team members.
- Accountable for functional operational and program management.
General Profile.
- Supervises daily tasks of the business technical support and production teams
- Responsible for team results
- Works within established precedents and practices.
- Evaluates and organizes information to solve for problems and challenges
- Ability to work without supervision.
Functional Knowledge
- Comprehensive understanding of processes procedures systems and concepts.
Business Expertise
- Ability to coordinate team efforts to achieve overall company and client goals.
Impact
- Directly impacts the quality of services provided
- Supports and trains team members to impact end user experiences
Leadership
- Provides supervision including coaching and quality checks to support associate progress
Problem Solving
- Solves problems and evaluates possible solutions using past technical experience.
Interpersonal Skills
- Strong communication skills to share ideas and information.
Responsibility Statements
- Delivers quality productivity and compliance KPI reports.
- Coaches and gives feedback to team members to enhance performance.
- Shares processes and business updates with the team.
- Supervises the team to identify coaching opportunities.
- Recommends training interventions when necessary.
- Outlines best practices for associate growth and improvement.
- Performs other duties as assigned.
- Complies with all policies and standards.
Required Experience:
Manager
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
COVID-19 presents an unprecedented and challenging situation for all of us. At Conduent, our top priority is to protect our associate base and the communities where we live and work, while continuing to serve and help our clients at a time when they need us most. We’d like to thank ev ... View more
