Delivery Customer Service Specialist - Lipa
Delivery Customer Service Specialist - Lipa
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
OVERALL PURPOSE:
- To coordinate with sales customers & delivery personnel to provide timely feedback and increase customer satisfaction with our delivery service.
MAJOR RESPONSIBILITIES:
- Monitors delivery trucks to ensure on time arrival to customer
- Provide feedback and solution to customer complaints on late delivery short packing short delivery wrong packing case switching wrong delivery and personnel attitude
- Inform sales if the trucker encountered problems with the customer (wrong ship to address no payment nobody to receive long receiving time etc.)
- Constantly give suggestions and ideas on how to improve work processes and service to customers.
- Assist truckers on problems like long receiving cannot locate customer address troubleshooting of ATM POS
- Seeks feedbacks from customers regarding delivery service and personnel
QUALIFICATIONS:
- Candidate must possess at least Bachelors/College Degree in any field.
- Fresh graduates are welcome to apply
Required Experience:
Unclear Seniority
Employment Type
Conditional
