WCS Analyst
WCS Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
No Relocation Assistance Offered
Job Number#167573 - San Jose Iturbide Guanajuato Mexico
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!
Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.
The IT Infrastructure Support Specialist plays a key role in ensuring the reliability and performance of our IT services. This position is responsible for effective troubleshooting and second-level resolution of technology issues deployment and setup of personal computers (hardware software and peripherals) and acts as the main point of contact for infrastructure service problems and inquiries. The specialist supports employees at all levels communicating complex technical concepts in an understandable manner and contributes to continuous improvement initiatives and innovation in line with global IT standards.
- Provide technical support for all IT infrastructure incidents including desktops laptops LAN and wireless connectivity and network printers.
- Troubleshoot and resolve hardware and software issues reported by users ensuring timely documentation and closure of reported incidents.
- Offer comprehensive support to employeesincluding senior executivestranslating technical information for non-technical users.
- Build and maintain positive relationships with colleagues and clients supporting local and global IT projects and initiatives.
- Serve as the local point of contact for cyber security enforcement and ensure compliance with all IT security standards.
- Manage and prioritize multiple support tickets and project tasks making effective decisions and coordinating with global teams as needed.
- Assist with setup and coordination of IT infrastructure in office spaces and meeting rooms including connectivity and equipment support.
- Contribute to special projects and continuous improvement efforts by researching new technologies and recommending solutions to enhance infrastructure performance.
- Bachelors degree in Computer Science Mathematics Physics or a related field.
- Professional experience in IT infrastructure support within a similar-sized organization preferably in the private sector.
- Advanced proficiency in English and Spanish with excellent verbal and written communication skills and ability to simplify technical concepts for users.
- Solid knowledge of PCs laptops networks and mobile devices as well as troubleshooting both hardware and software issues.
- Google Suite knowledge.
- Ability to work under pressure manage stress and adapt to fast-paced environments.
- Relevant IT certifications such as CompTIA Network CompTIA A ITIL Foundations v3 or Microsoft Certified Systems Engineer (MCSE).
- Experience with hyperconverged solutions such as Nutanix.
- Proven client service orientation and ability to work effectively with diverse teams across local regional and global environments.
- Previous experience supporting executive-level staff.
- Fluency in additional languages is a plus.
- Participation in professional organizations or committees related to IT infrastructure.
Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
#LI-On-site
Required Experience:
IC
Employment Type
Full Time
