Assistant Manager - SCM

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistant Manager Customer Operations Order Management
As a Programmable Solutions Group (PSG) Customer Operations & Enablement Customer Operations supports the backlog management and is responsible for delivering competitive customer supply chain experience to the PSG Customer Specialist. This includes but is not limited to:

Responsibilities
Assist PSG Global Customer Operation Specialist in Backlog Order Management and Orders Fulfilment for Distributors and Direct Customers
Review and process change orders to ensure PSG Backlog matches customer Backlog within agreed terms and conditions and internal guidelines
Manage fallout orders and work with Customer Operation Specialist for dispositions
Perform manual and mass updates to orders cancellations split blocks
Run extract and systematize reports
Work with logistics partners Global Trade warehousing and planning team to support urgent customer requests and escalate expedites as necessary
Ability to Work both regionally and globally
Demand Supply forecast alignment
Reverse Logistic management stock rotation
Support business process improvements and system testing in making sure it is up to expectation
Support hard allocation
Identify and address new ERP Inefficiencies (e.g. Oracle Model N): Supplemental support for gaps vs SAP
RMA Management
EDI Distributor Orders: Validation troubleshooting releasing holds and changes
Archival of the right set of documents for audit and compliance purposes
Proposing resolution for streamlining activities and taking part in projects to implement these ideas
Updating the working procedures periodically
Training other team members regarding the daily tasks whenever necessary and requested by the manager

Qualifications we look for in you!
Minimum Qualifications / Skills
Have a degree qualification in business or supply chain or related field.
Relevant years of working experience in Customer orders management
Have at least 1-2 years of team leading experience
Proficiency in verbal and written business communications in English
Have a positive attitude and be a team player
Have excellent attention to detail and willingness to learn with the team
Able to work independently with minimum supervision
Flexibility in working hours to support other time zones
Able to prioritize and meet deadlines
Experience in FPGA products business and / or PSG Customer business models
Knowledge of Oracle Fusion
Strong knowledge of using Analytical Tools such as Power BI

Preferred Qualifications/ Skills
Hands-on experience in managing large volume payment processes in an international environment with US experience is preferred.
Working with Oracle Fusion is preferred.
Ability to work during US time zones or with partial time overlap
Possess ability to handle multiple tasks at a given time
Demonstrate ability to collaborate and partner with internal and external stakeholders.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.