Customer Service Officer
Customer Service Officer
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Job Description
Manulife is a leading international financial services provider helping people make decisions easier and lives better. Help shape the future you want to see and discover that better can take you anywhere you want to go.
Position Responsibilities:
Provide prestige customer-oriented services to the customers agents and brokers using the centre.
Provide application checking services to agents and brokers
Support MCV client verification process
Provide effective solutions to agents and customers inquiries within a predetermined time frame in a proactive and professional manner.
Handle conference / meeting room reservations and follow-up work
Ensure accuracy and compliance of all requests completed with high quality standards
Resolve complex cases and complaints arising from work
Provide other service support and work at different locations of Agency Service Centre when necessary
Cooperate with team members and others to achieve desired results and support business needs
Required Qualifications:
Degree holder with 5 year of customer service experience in insurance industry is preferred
HKDSE/HKCEE/HKALE/diploma qualification with customer service experience in insurance industry will also be considered.
Passed in Paper I & III under Insurance Intermediaries Qualifying Examination (IIQE) is a must.
Worked previously in service centre environment is an advantage
Excellent customer service good communication and interpersonal skills
Good command of English and Chinese both spoken and written
Fluency in Mandarin is a must.
Willing to work on non-office days when necessary including Sundays and Public Holidays
Quick learner with strong analytical and problem-solving skills
Strong self-initiative responsible and able to work under pressure
Familiar with Word Excel and Chinese Word processing
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Unclear Seniority
Employment Type
Full-Time
