Customer Success Manager
Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.
Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .
Why join us
Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley please submit an application. We look forward to getting to know you!
Also feel free to check out why:
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Quartz ranked us the #1 best company for remote workers
Responsibilities
We are looking for an exceptional Senior Customer Success Manager to join our growing this role you will work with our whole Japan team to roll out integration and automation capabilities to their end customers. You will provide guidance on Go To Market strategies Adoption Planning and Product Roadmaps. You will share best practices that help grow our customers business and expand our relationships with them. If you like working on product launches and developing products over time this is the job for you!
In this role you will also be responsible to:
Help our Japan team implement integration and automation solutions.
Offer advice on market strategies product adoption and planning.
Guide customers to maximize their investment in Workato during onboarding implementation and expansion phases.
Maintain strong business relationships with customers in Japan.
Act as a trusted advisor on pricing marketing and sales.
Work with executives to meet key objectives and measure success.
Achieve revenue retention goals.
Assess and prevent renewal risks.
Conduct regular business reviews to align with customer goals and promote product growth.
Handle any customer issues quickly and effectively.
Provide insights to improve the Workato product.
Serve as the customers advocate within Workato.
Requirements
Qualifications / Experience / Technical Skills
Bachelors degree or equivalent.
At least 5 years of experience in consulting product management or sales operations.
Experience working directly with customers and retaining them.
Knowledge of integration technology.
Fluent in Japanese and English.
Strong customer empathy and communication skills.
Excellent problem-solving and analytical skills.
Ability to work collaboratively in a fast-changing environment.
Passion for automation and its business value.
Soft Skills / Personal Characteristics
Excellent interpersonal communication and persuasion skills.
Strong problem-solving and analytical thinking.
Ability to create materials for customers and colleagues.
Entrepreneurial drive and resilience in a dynamic environment.
(REQ ID: 2032)
Required Experience:
Manager
Employment Type
Full Time
