Technical Support Engineer - Level 1
Technical Support Engineer - Level 1
Posted on :
22-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Technical Support Engineer Level 1
Responsibilities:
- Act promptly on incoming calls tickets alerts emails or chats to resolve customer and partner issues.
- Understand and explain technical and procedural concepts to both technical and non-technical audiences.
- Troubleshoot complex problems analyzing issues across a customer environment to provide effective solutions.
- Provide timely updates both written and verbal to our customers internal teams and partners.
- Punctual and reliable attendance.
- Other duties as assigned.
Basic Qualifications:
- Technical qualification in Computer Science Technology Engineeringorproven experience in technical support or customer-facing roles.
- Excellent verbal and written communication skills.
- Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
- Customer-focused and collaborative mindset with a passion for delivering exceptional service.
- Troubleshooting and problem-solving skills with the ability to analyze issues and provide effective solutions.
- Ability to work independently and collaboratively within a team environment.
- Must have at least one of the following:
- A fundamental understanding of IT infrastructure. Familiarity with firewall switches routers servers or storage concepts.
- A knowledge of operating systems (Windows Lunix Unix) and scripting.
- Windows server management / patching experience.
- Experience working with hardware such as Dell PowerEdge HP ProLiant NetApp FAS EMC Mid-Range EMC Enterprise-Storage IBM P Series etc.
- You will be fully trained on our systems and processes and must demonstrate the ability to be self-motivated with a strong sense of ownership and attention to detail.
Preferred Qualifications:
- A
- CCNA or Equivalent
- ITIL foundation or higher
- Microsoft/CompTIA
- Azure Infrastructure
- Similar technical or customer service certification
- Fluent Proficiency in an additional European Language such as French Italian or German
Travel:
- 5%
If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-.
Park Place Technologies is an Equal Opportunity Employer M/F/D/V.
Employment Type
Full-Time
Department / Functional Area
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
