Senior Customer Service Officer (Account Manager)
Senior Customer Service Officer (Account Manager)
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Senior Customer Service Officer B2B focused / MNC
Summary:
- Our client is an international enterprise headquartered in HK with strong partnership with worlds top-tier luxury brands and supplying the airlines and travel industries.
- In this dynamic position you will collaborate closely with sales and product development team provide professional client serving experience for those premium airline accounts.
- Diversified young and dynamic workplace with flexibility working hours policy
- 13 months guaranteed plus bonus; 15AL to start; life and medical coverage
- Work location: Hong Hum
Main Responsibilities:
- Deliver exceptional corporate customer service by following established processes to ensure a high level of Customer Excellence for our international clientele.
- Collaborate closely with the Sales Team coordinating projects with the Procurement and Product Development departments to ensure seamless execution.
- Strive for continuous improvement in customer satisfaction by responding promptly and professionally to inquiries and preparing tender submissions samples presentations calculations and quotations.
- Develop and manage project plans proactively providing regular updates to the Sales Team and the Customer Service Manager.
- Process sales orders monitor new orders and track forecasts and deliveries to ensure project completion.
- Follow up on customer payments to ensure timely processing.
- Address customer complaints effectively working to resolve issues within expected timeframes while maintaining a high level of satisfaction.
Requirement:
- Bachelors degree holder preferably in Business Administration Supply Chain or related disciplines
- 3-6 years work experience in account management sales support or merchandising for international trading organizations
- Confident out-going personality with a strong team-player spirit and excellent interpersonal skills
- Comfortable to work in a fast-paced work environment well-structured and organized effective time management skills
- Willing to learn with a strong sense of responsibility
- Detail-oriented a solution-driven thinker with good interpersonal communication skills
- Excellent command of written and spoken English fluency in Cantonese and Mandarin is a MUST
- Proficiency in MS Office including Word Excel Chinese Word Processing and PowerPoint
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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