HK-Genius
HK-Genius
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Have extensive knowledge and stay up to date on all Apple products services and Genius Bar repair processes and procedures to support efficient and high-quality customers having Apple product or software issues with care and empathy using all tools and resources provided by Apple. Troubleshoot diagnose repair and resolve service concerns for Apple hardware and software. Provide excellent service to Apple customers by seeking to understand their needs identifying ownership opportunities presenting product and service recommendations and educating customers on relevant ways to with team leaders to identify recurring repair problems and other service concerns and make sure that feedback is provided to extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the as a Mentor resource and positive role model for Genius Bar team members. Support leadership in providing timely resolution to customer other tasks as needed including but not limited to supporting customer-facing activities on or off the sales to an inclusive environment by respecting each others differences and having the curiosity to Apples values of inclusion and diversity in daily activities.
- You should:
- Be available to work a schedule based on business needs that may include nights weekends and public holidays in the retail store and reliably attend work as scheduled in line with local laws and subject to any approved accommodations.
- Have experience in retail or sales or related work experience.
- Possess the visual inspection and fine motor skills to safely perform hardware repairs.
- Have experience troubleshooting hardware and software issues in a customer service environment.
- You can:
- Demonstrate technical expertise of Apple products and services including repairing devices.
- Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.
- Navigate customer service issues with care and strong interpersonal skills.
- Apply an action-oriented mindset and sense of motivation to do whats best for the customer and Apple often anticipating and adjusting for problems and roadblocks.
- Work in a fast-paced environment often under tight deadlines and pressure while supporting multiple customers or hardware repairs at the same time.
- Communicate effectively and tailor your communication style to different audiences.
- Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.
- Support and educate the broader team by sharing knowledge experiences and insights.
- Frequently handle lift and move merchandise safely.
Employment Type
Full Time
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