Senior Manager, People Change Management, Operations & Delivery
Senior Manager, People Change Management, Operations & Delivery
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
As a member of the CDO Transformation team and reporting to the Director People Change Management the Sr. Manager is a seasoned professional responsible for leading the design development and execution of people change strategies for the CDO team. This role plays a pivotal part in shaping and advancing the Change Centre of Excellence by establishing and refining change management processes frameworks and tools that enable consistent scalable and effective change delivery across the organization.
You will oversee organizational change and program management planning for significant initiatives and projects within the department with a strong focus on positive impacts for personnel. You will ensure transparency in the sequencing planning and management of people-related changes by conducting analyses on skills and workforce dynamics and by employing strong communication and problem-solving abilities. A key responsibility will be to design and implement mechanisms to track and monitor the realization of benefits from change programs and project work. This includes developing metrics dashboards and reporting processes to assess progress against established plans ensuring ongoing stakeholder engagement and driving the achievement of intended outcomes. You will play a critical role in conveying transformational change initiatives at a high level assessing progress and ensuring that benefits are realized and sustained.
At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.
How Youll Succeed
End-to-end change leadership- Y You have the ability to develop and operationalize change management strategies for business-specific projects including crafting the change narrative and conducting change impact assessments to understand stakeholders impacts and resistors. You design and implement change management processes and frameworks that support the Change Centre of Excellence ensuring best practices are embedded across all initiatives. You develop change plans to support impacted team members through each stage of the change journey and partner horizontally to develop key assets and communications aligned to change management plans ensuring successful adoption.
Benefits realization and performance tracking- You establish and maintain robust processes for tracking and monitoring the realization of benefits from change programs and project work. You develop and manage metrics dashboards and reporting tools to measure progress outcomes and value delivered. You proactively identify gaps and recommend course corrections to maximize benefits realization and ensure alignment with organizational objectives.
Strategic Consulting: You think strategically about how to mobilize and engage teams across the enterprise to deliver strategic change. You synthesize complex ideas and recommendations provide industry trends and insights and drive strategic recommendations through executive-level presentations and briefings. You influence leaders on suggested actions and creatively resolve problems by identifying innovative alternatives. You have a proven track record in creating materials for Executive Forums and are skillful in using Microsofts suite of products.
Relationship building: You act both autonomously and collaboratively forging strong relationships with various teams and partners to ensure the development and coordination of critical project elements for successful implementation. You are a great communicator with the ability to negotiate and influence to ensure alignment across dependent deliverables. You manage communications and risks proactively consistently and effectively to drive intended impact. You have a proven ability to partner build confidence and influence multiple stakeholders at all levels across the organization and you excel at developing processes from the ground up in ambiguous environments.
Who You Are
You have a degree/diploma in Business Change Management or a related field. You have 7 years of experience with People Change Management concepts with a focus on change delivery.
You can demonstrate experience in change management and strategy development. Its an asset if you have an understanding of Proscis ADKAR methodology.
Youre passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You embrace and champion change. Youll continuously evolve your thinking and the way you work in order to deliver your best.
Youre driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define whats possible.
You give meaning to data. You enjoy investigating complex problems and making sense of information. Youre confident in your ability to communicate detailed information in an impactful way.
You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.
#LI-TA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay 22nd FloorEmployment Type
RegularWeekly Hours
37.5Skills
Change Management Change Management Processes Communication Delivery Management Management Reporting People Management Personal Initiative Process Improvements TeamworkRequired Experience:
Senior Manager
Employment Type
Full-Time
