CRM Application Manager (Internal Role)
CRM Application Manager (Internal Role)
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Job Description
Founded in Switzerland in 1968 Zhlke is owned by its partners and located across Europe and Asia. We are a global transformation partner with engineering and innovation in our DNA. Were trusted to help clients envision and build their businesses for the future to run smarter today while adapting for tomorrows markets customers and communities. Our multidisciplinary teams specialise in tech strategy and business innovation digital solutions and applications and device and systems engineering. We excel in complex regulated spaces including health and finance connecting strategy tech implementation and operational services to help clients become more effective resilient businesses.
If you share our values and want to do the best work for the right reasons we can offer you the chance to do it on a global scale and play a real role in shaping our exciting journey.
The role
We are looking for a Dynamics 365 CRM Application Manager to take ownership of our Sales and Marketing modules in Microsoft Dynamics 365.
This is a hybrid role combining configuration light development and a strong understanding of business processes and data flows beyond Dynamics.
You will work closely with business stakeholders maintain and extend the solution and ensure Dynamics 365 integrates smoothly with the surrounding application landscape.
Important: To ensure a smooth review process please submit all application documents (CV cover letter) in English only.
How youll make impact
Take technical ownership of the Dynamics environment.
Drive changes and improvements in close collaboration with the Business Owner.
Maintain and configure Microsoft Dynamics 365 modules.
Translate business requirements into functional specifications workflows or system configurations.
Implement enhancements using Power Platform tools (e.g. Power Automate Power Apps) and light custom development (JavaScript plugins etc.).
Support users with incidents and requests(2nd/3rd level support).
Monitor and ensure the integrity of data flows into and out of Dynamics 365 including integration with other systems.
Collaborate with external Dynamics partners for complex developments or integrations.
Document application architecture data flows and configurations.
Whats important to us
Hands-on experience with Dynamics 365 Sales module and ideally Marketing.
Familiarity with Power Platform (Power Automate Power Apps).
Experience with system configuration custom entities workflows and forms.
Basic development skills (e.g. JavaScript for form scripting plugin development or Power FX).
Ability to understand and map end-to-end business processes and related data flows.
Strong communication skills to interface with both business users and technical teams.
Experience working with external IT partners or vendors.
Fluent in English German is a plus
What we offer
Work life blend: we offer a safe & healthy workplace with flexible working hours and the possibility to work from home
Profit share scheme: In addition to your annual salary you may receive a profit share defined by the companys success in the previous year
Global and Diverse Zhlke community: witness how colleagues from all our 16 offices across the globe come together to create a unique positive and inclusive work culture learning from one another at annual team camps and celebrating year-end parties and other local festivities.
Committed to development: we are committed to the growth of our people and are investing in your development. Were empowering you to build the skills you need to make a positive impact both personally and for our clients today and in the future.
How to Apply
Please note: Applications must be submitted in English only to be considered.
If you feel you dont meet all the requirements we are still happy to get to know you learn more about your ambitions and ideas and look forward to receiving your application!
We welcome people from all backgrounds regardless of their gender personality national origin race religion colour sexual orientation gender identity age marital status disability or veteran status.
Employment Type
Full-Time
