Please note this is 12 month contract
The Disability & Leave Services Manager provides support to Sr Leaders and managers within the team/department. They lead a team of Subject Matter Expert Accommodation Consultants to provide a frustration free experience to our Customer (Amazon Employees seeking a workplace adjustment/accommodation for Disability or Medical reasons). The manager will assist with the development and execution of the teams vision and goals drive regular reviews of current processes and develop suggestions for improvements to maximize the value of resources. Collecting and analyzing data to create business cases influencing policy and managing enhancements. The manager will act as Subject Matter Expert for customers team and vendors.
Key job responsibilities
Knows and interprets basic legal stipulations
Knows and works with outside sources to develop interpretations and solutions for complex issues
Performs audits of teams work
Assists with developing and approving guidelines
Develops reviews and implements new policies programs and procedures gaining input and approvals as appropriate
Advocates for Accommodations Services
Participates in cross-functional process improvement initiatives.
Leads small to medium inter/intra department projects
Investigates discrepancies finds and implements solutions
Creates business cases and manages enhancements
Presents high quality data findings
Reviews audit data for multiple departments and geographies. Uses data to facilitate systemic change
Deliver quality inputs to produce end objectives
Remove roadblocks for peers/team
Responds quickly and accurately to questions from team internal business partners candidates and customers including high level leadership teams.
Travel to sites to build and maintain stakeholder relationships/ support escalations.
Bachelors Degree in Human Resources or any related field.
Relevant experience managing case or providing support to employees on disability leave of absences human resources or employee relations functions
Intermediate to advanced proficiency in MS Word Excel Access & PowerPoint and pulling data from multiple sources.
Experience of managing large teams
Experience in conducting business reviews
Experience with HR processes and systems administration
Experience with reporting and analytics experience
Experience with project management methodologies
Superior attention to detail and ability to prioritize in a fast-paced environment to work in this rapidly changing HR environment
Ability to push back foresee potential issues and advocate for relentless improvement
Ability to positively influence small groups and individuals to drive resolution
Ability to work in international teams where team members are in different locations and belong to different cultures.
Ability to work with confidential information
Exceptional communication and organizational skills
Ability to prioritize workflow daily and ensure service levels are achieved at all times
Demonstrated ability to adapt quickly in a dynamic environment comfortable navigating ambiguity.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.