Service Leader - Food & Beverage (Senju Service)
Service Leader - Food & Beverage (Senju Service)
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1 Vacancy
Job Description
Edsa Shangri-La Manila
Edsa Shangri-La Manila is the only five-star deluxe city-resort convention hotel in Ortigas Center Mandaluyong City Metro Manilas second largest business district. Adjacent to two major shopping complexes in the country - Shangri-La Plaza Mall and SM Megamall. It is seven-kilometres from the Makati Central Business District and 13 kilometers from the international airport.
We are hiring for a Service Leader - Food and Beverage (Senju).
As a Service Leader - Food and Beverage (Senju) we rely on you to:
Maximize profits maintain food / beverage / service quality and ensure customer satisfaction
Ensure guest service levels according to food and beverage brand standards
Assist the manager in order to ensure the proper functioning of all phases of F&B service in areas under managers control.
- Interact and engage with restaurant guests and maintainhigh quality service standards
- Motivate team members and maintain a high level of team spirit
- Handle guest complaints effectively and professionally
- Consistently look for waysto increase satisfaction levels from a Colleague Guest and Owner perspective
- Support the daily operation in collaboration with the Service Manager assist with monthly forecasting weekly schedule restaurant profitability evaluation etc.
- Take responsibility in partnership with the Service Manager for the operations look and feel including but not limited to the overall decor and atmosphere of the restaurant.
We are looking for someone who:
- Has a passion for Food & Beverage
- Loves interacting with guests
- Believes in teamwork
- Communicates with fluency in English (as well as the local language)
- Preferably has experience working in either a luxury restaurant or a 5* hotel background
- A self-starter and a team player
- Enjoys being challenged
Employment Type
Full-Time
