Reservations Consultant - InterContinental Singapore
Reservations Consultant - InterContinental Singapore
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
Description
YOUR DAY TO DAY
- Promote the Hotels Rooms and F&B products and services with high level of product and service knowledge
- Engage in suggestive up-selling products and services offered by the Hotel to maximize revenue opportunities
- Record and process Rooms and F&B reservations communications from guests travel agents and other platforms with booking information input accurately
- Quoting and recommending suitable package for potential guest
- Agility to handled services and request effectively and efficiently
- Manage no show reservations by investigation and recording of same
- Created update and maintain Groups booking and billing information
- Maintain knowledge of Rooms and F&B special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (e.g. to travel agents business houses etc) to track future rooms availability revenue and occupancy
- Working collaboratively with Front Office and F&B Team for compliance and quality assurance expectations
- Support other responsibilities that maybe assign from time to time
What we need from you
- No experience is required
- Demonstrated ability to interact with customers employees and third parties that reflects highly on the hotel the brand and the Company.
- Prior knowledge and understanding of reservations systems Opera 5 Property Management system and Weeloy Table Management
- Highly detail oriented individuals with exceptional organizational skills and able to handle multi priorities under pressure
- Good writing skills
- Able to interact with mandarin speaking guest
Required Experience:
Contract
Employment Type
Full Time
Key Skills
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